Bodyshop Customer Service Advisor
4 weeks ago
An exciting opportunity has arisen to join our friendly and fantastic team here at Walton Accident Repair Specialists as a Customer Service Advisor support. This is a full time role Monday to Thursday 8.30am - 5.30pm, Fridays 8.30am - 4.15pm.
Walton ARS is one of the largest and leading Accident Repair Centres in Manchester with a fantastic reputation in the industry. We are looking for a person who will compliment and be an asset to our existing dynamic front of house Team.
A bright personality is also a pre-requisite of the role.
We want the right person and are therefore willing to discuss and negotiate on salary terms.
Your duties will include the following:
Administrate all documentation regarding customer claims.
Prepare job packs.
Manage courtesy car fleet and documentation.
Receive and register payments from customers.
Organise Customer bookings, manage collection/delivery for drivers.
Check in customer vehicles and courtesy cars for damage.
Move vehicles around site if necessary.
Promote all products and services for the business.
Handle initial customer complaints.
Other tasks and responsibilities requested by your managers.
Previous experience: customer service back ground in automotive industry, Previous bodyshop experience would be ideal but not essential.
Excellent telephone manner and bright personality.
Multitasking
The ability to up sell to customers.
Previous bodyshop experience is ideal but not essential.
**Job Types**: Full-time, Permanent
**Salary**: From £12.00 per hour
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Customer Service: 3 years (required)
Work Location: In person
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