People Operations Administrator

2 weeks ago

London, United Kingdom UnitedHealth Group Full time

**People Operations Administrator - 1 year Fixed term**

Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries - from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific, and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

Here at Optum, part of United Health Group we'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do **your life's best work.(sm)
**About the Role**:
As a HR Operations Administrator, you will be responsible for providing second-level support for the Human Capital contact center and data administration support for all employees throughout the EMEA region. They will be responsible for providing superior customer service and resolving HR Operations queries in a timely and effective manner. They will work under defined service levels and at times complete a high volume of transactions. It's complex, detailed work. It's fast paced & challenging. It's a job that calls on you to be thoughtful, resourceful, team-driven, and customer-focused. To put it mildly, there is never a dull moment.

In addition to having impact on a great team, you will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Working Schedule**:
This is a full-time position with standard working hours of Monday to Friday from 8:00am to 17:30pm. Occasional after-work hours may be required to support operational needs.

**Primary Responsibilities of a People Operations Administrator**:

- Utilise the Case Management tool to respond to employee queries within defined service level agreements. The majority of queries will relate to time and attendance, absence management, and employee benefits.
- Update the HR Information System (Peoplesoft) with any employee data changes to ensure that accurate data is sent to payroll for processing
- Process time & attendance and absence management actions and corrections.
- Administer end to end employee lifecycle transactional processes, including joiners, movers, leavers, pay changes, special leave types and compensation and benefit administration.
- Participate in activities to drive manager and employee self-service including developing communications and material for the Human Capital portal.
- Raise issues as appropriate and contribute to ongoing process development and improvements.
- Support in team and business facing projects.
- You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in. _

**Required Qualifications of a Peoples Operations Administrator**
- Previous experience providing HR customer service support
- Proficiency with HR Systems preferably PeopleSoft
- Exceptional customer service skills
- Attention to detail
- Good analytical and problem-solving skills
- Systems and process orientated
- Ability to work in a fast paced, diverse environment
- Strong interpersonal, communication and organisational skills

**Preferred but not essential qualifications of a Peoples Operations Administrator**:

- Previous Time and Attendance and Absence Management experience
- Previous experience of using a Case Management system to manage employee queries

**Careers with Optum. **Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care must go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, inc

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