Senior Waiting Staff

5 months ago

Westminster, United Kingdom House of Lords Full time

**Details**:
**Reference number**:

- 359312**Salary**:

- £25,700**Job grade**:

- Other- HL3**Contract type**:

- Permanent**Business area**:

- Catering and Retail Services**Type of role**:

- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- WestminsterAbout the job

**Job summary**:
We are looking for a Senior Waiting Staff to join our Catering & Retail Services Office at House of Lords.

This is an exciting opportunity to work onsite at Parliament, where you will work in the famous Peers Dining Room as part of a team to ensure that the highest standards of service and presentation is always offered to Peers, Guests and Staff of the House.

**Job description**:
**You’ll be accountable for**:

- Greeting and receiving Members and guests in your allocated area, demonstrating high levels of customer service skills.
- Achieving familiarity with items printed on the menu and the way they are cooked and served, along with a working knowledge of the wine list to recommend choices to customers.
- Taking food and beverage orders, along with a prompt and accurate service to guests, in line with the standards set by the Line Manager.
- Being responsible for presenting, collecting bills and ensuring that payments are charged correctly.
- The ability to use and manage the EPOS system and in the absence of a manager, managing enquiries and bookings through the restaurant diary system.

**In addition, other duties would include**:

- To assist with other service areas of Catering and Retail Services when the needs of the House demand as directed and a short notice.
- To be available to work flexibly on a shift basis, including evenings as required.
- Undertake other reasonable job-related tasks as directed by a manager when required. This may include substitution for other posts both at equal or subordinate grades within the Department to cover, for example, sick absence or increased demand for service.

**Person specification**:
**What we’re looking for**:

- High knowledge of 4/5 star experience in fine dining.
- Flexibility and a willingness to learn and adapt to the way we work.
- Excellent customer care skills.
- The ability to work well as part of a team in a busy environment.

**It would be even better if you had or if you’re willing to learn**
- Knowledge of food allergies.
- Knowledge** **of** **Silver Service dining.
- Technical qualifications, vocational qualifications such as NVQ level 2 Food and beverage service or equivalent would be an advantage.
- Possess a current food hygiene certificate or be able to demonstrate knowledge and be willing to train.
- Possess a basic health and safety certificate or be able to demonstrate knowledge and be willing to train.

**Benefits**:
**What you’ll get in return**:

- 30 days annual leave (increasing to 35 after one years’ service).
- Generous pension scheme.
- Discounts from well-known brands and retailers.
- Parliamentary health and wellbeing programme.
- The opportunity to witness history in the making

Things you need to know

**Selection process details**:

- Feedback will only be provided if you attend an interview or assessment.**Security**:
- See our vetting charter (opens in a new window).- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- Please note this Post is NOT regulated by the Civil Service Commission.-
**Diversity and Inclusion**:

- The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
- Recruitment Team
Recruitment team

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