Multi Skill General Builder

4 months ago

Manchester, United Kingdom Great Places Housing Group Full time

**Salary**: £28,000

**Job Type**: Full Time, Permanent
**Location**: GM South Region

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Reporting to the Repairs Field Manager, the General Builder will undertake a range of building maintenance by providing an outstanding, 'right first time' service to customers, by providing a flexible and efficient response to deliver a wide range of building maintenance and improvement work.

**PURPOSE OF ROLE**:

- To undertake the correct diagnosis and method of responsive maintenance to achieve a 'first time fix' and outstanding customer satisfaction
- Contribute to and use the criteria and scope for responsive repairs to maximise use of the available expenditure
- Determine the scope of replacement and/or improvement works to maximise use of the available expenditure
- Liaise with Customers, the Responsive Repairs Manager & Supervisory staff, Customer Services staff and a multi-trade workforce to ensure consistency of approach

**KEY RESPONSIBILITIES**:

- To work in line with the Great Places operating principles for Responsive Maintenance, liaising with customers and/or colleagues to promote a culture of continuous improvement
- To adopt a flexible approach to work, undertaking and promoting work within a multi-trade environment to avoid duplication and hand-offs to other front line staff
- Contribute to and comply with all statutory legislation, licences and accreditations including the relevant Safety Management System applicable to Responsive Maintenance
- Contribute to and comply with all relevant environmental, waste management and monitoring arrangements.
- The correct and proper use of all relevant mechanical and non-mechanical plant & equipment including fleet vehicles, tools, work wear, PPE and other relevant equipment
- Periodic monitoring and basic maintenance of the relevant fleet vehicles as required by the Fleet Co-ordinator
- Contribute to the development of a core range of materials, consumables and individual vehicle stocks to meet the demands of the responsive maintenance service
- Contribute to and use the relevant mobile working solution for job allocation, data transfer and collection
- To adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am - 6.00pm) and an out of hours service at all other times
- To provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing Great Places Housing Group
- To promote additional services, and other initiatives as appropriate, within the team and to customers where appropriate.
- Advising tenants on building related matters and to assist them in the safe running of their home.
- Liaise with Customer Services staff on safeguarding issues.
- To follow the Group's equal opportunities policies and practices and promote cultural diversity across all aspects of the team's work.
- To undertake and contribute to a competence based framework through specific training and development initiatives
- To carry out other duties commensurate with the nature of the Multi-skilled Operative as directed by the Repairs Field Manager

**GENERAL BUILDER**

Person Specification

QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS:
Minimum NVQ level 2 or equivalent recognised competency in Bricklaying/General Building

**EXPERIENCE & SKILLS**:

- At least two years in the built environment undertaking multi trade duties associated with the core trade of General Builder
- Evidence of delivering first class customer service in responsive maintenance.
- Working with the supply chain associated with responsive maintenance
- Good communication skills
- Diagnosing and prioritising specific work activities and tasks
- Knowledge of construction related Health, Safety & Welfare legislation
- Working at heights
- Ability to complete tasks in an accurate and timely manner when working under pressure
- Attention to detail
- Good written and verbal communication
- Organisation and ability to time-manage work load
- Able to deliver a high standard of customer service
- The ability to develop and project a positive image of Great Places through personal, written and oral skills

**PERSONAL ATTRIBUTES**:

- An ability to work in uncertainty
- Ability to work as part of a team as well as on own initiative
- Professional and value led with integrity, inclusivity and respect for diversity
- Commitment to work in partnership with others for the benefit of Great Places
- Full Driving Licence
- Ability to work flexibly and when needed outside normal working hours

REF-208250

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