General Builder
7 months ago
**General Builder**
You will deliver a wide range of responsive maintenance activities to a diverse customer base and deliver excellent customer service. You will achieve a ‘first time fix’ through correct diagnosis, multi-trade working and an effective relationship with the supply chain. You will liaise with Customers, the Repairs Field Manager, supply chain colleagues, Customer Services staff and multi-trade workforce. You will adopt and promote the Great Places operating principles for Responsive Maintenance within a multi-trade team.
**What you'll be doing**
- You will undertake the correct diagnosis and method of responsive maintenance to achieve a ‘first time fix’ and outstanding customer satisfaction
- You will contribute to and use the criteria and scope for responsive repairs to maximise use of the available expenditure
- You will contribute to and use the relevant mobile working solution for job allocation, data transfer and collection
- You will adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am - 6.00pm) and an out of hours service at all other times
- You will provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing Great Places Housing Group
- You will follow the Group’s equal opportunities policies and practices and promote cultural diversity across all aspects of the team’s work.
- You will undertake and contribute to a competence based framework through specific training and development initiatives
**What you'll need**
- Minimum NVQ level 2 or equivalent recognised competency in Bricklaying/General Building
- Qualified to minimum GCSE grade C or equivalent in English and maths
- At least three years in the built environment, across multi-trades
- Evidence of key competencies specifically in Joinery (core trade) plumbing, plastering, and tiling
- Evidence of delivering first class customer service in responsive maintenance
- Working with the supply chain associated with responsive maintenance
- Working with a multi-disciplined services delivery team (within the built environment)
- Use of full range of Microsoft Office
- Ability to complete tasks in an accurate and timely manner when working under pressure
- Attention to detail
- Good written and verbal communication
- Effective liaison with staff/other stakeholders to give information/find information/resolve problems
- Organisation and ability to time-manage work load
- Able to deliver a high standard of customer service
- The ability to develop and project a positive image of Great Places through personal, written and oral skills
**What we need from you**
- Prioritising multiple activities in conjunction with each other
- Open to new & different methods of working and prepared to challenge traditional thinking
- Interest in delivering outstanding customer service
- An ability to work in uncertainty
- Ability to work as part of a team as well as on own initiative
- Professional and value led with integrity, inclusivity and respect for diversity
- Ability to work flexibly and when needed outside normal working hours
**What we give you in return for your hard work and commitment**
- ** Pension** **|**DC Scheme (up to 10% contribution from both colleague and Great Places)
- ** WPA** **|**Healthcare auto enrolled at no contribution level with £1250 of savings available
- option to increase & add on family members
- ** The Market Place** **|**high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
- ** Annual Leave** **|**Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
- ** Savings Club** **|** You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
- ** Sharing Greatness | **Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
- ** Help with transport | **We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
For the purposes of our van fleet insurance you must have a minimum of 2 years driving experience with a full UK driving licence, be over the age of 21 and complete an on-line driver monitoring Assessment prior to starting your role. If you are under 21 but with 2 years driving experience with a full UK driving licence you would be required to complete an on-line driver monitoring assessment and additional in vehicle assessment prior to starting your role funded by Great Places.
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