Control System

4 weeks ago

Witham, United Kingdom Essex Police, Fire and Crime Commissioner Fire and Rescue Authority Full time

**Job Title**: Control Systems & Data Support Officer

**Contract**: Permanent

**Working Hours**: 37 hours per week

**Salary**: Grade 6 - £32,076 - £34,834

**Location**: Kelvedon Park

**Closing Date**:08/04/2024

*We are open to discuss working arrangements including flexibility over hours

**The Role**

Providing quality effective information technology across our service has never been more important. Our specialist team delivers ICT to frontline and support staff, across 50 stations, as well as at workshops, training centres and offices.

We are committed to enabling our people and transforming our service with technology. It is essential we maintain robust systems to meet the needs of the Service and that we work proactively to provide systems development and support ensuring that Control and Operational systems (e.g. Guardian Command, ICCS, MDTs, Station End Equipment) are operating to their maximum potential and delivering service improvements and efficiencies.

**What You Will Be Working On**
- Collaborate with Operation Department, Control, other key stakeholders and Users as appropriate, ensuring that any agreed changes or enhancements to systems are delivered in a controlled and effective way.
- Responsible for resolving operational systems issues, ensuring system and data integrity - including quality, accuracy, security, and usability of incident data, enhancing reporting capability.
- Carry out first line triage and resolution where possible of incidents and service requests for operational systems.
- Undertake testing of all regular or ad hoc system upgrades, working with Control, ICT and System Providers
- Collaborate with all relevant functions to ensure that any process/systems/system administration user guides are reflective of current functionality and agreed established best practice and are version controlled. Maintain a central directory of those user guides and ensure that any documents published on the intranet are the current versions.
- Ensure correct receipt, processing and storage of sensitive community risk information relating to the safe mobilisation of ECFRS Operational Resources in line with the Service’s Safeguarding Policy.

**What Are We Looking For?**

Part of our Operational Data Unit you will assist the Operational Systems & Data Officer with the configuration, maintenance, and effective administration of the Control Mobilising Systems. The role will be responsible for maintaining operational risk information (including safeguarding, special operational procedures, site specific risk information, spatial and address data) within the mobilising system.

The post holder will be required to have a good understanding of data management practice as well as experience in using databases to retrieve data and the ability to use information to solve problems. The role requires a high level of attention to detail and working methodically. Good written and verbal communication skills are essential along with the ability to remain calm and polite under pressure.

This exciting role requires somebody with an appetite to make a difference and grasp new opportunities. Join in with our passion to enable our people with solutions that assist our Prevention, Protection and Response goals and support the Service’s values.

**How to apply**

You will be required to submit a supporting statement of no more than 750 words that demonstrates how you meet the essential criteria of the Person Specification.

You may attach separate documents (such as qualifications, or a CV) should you wish, though your additional documents will only be referred to in shortlisting to confirm eligibility (e.g., your current role and any existing qualifications).

**Assessment and selection**:
The assessment and selection approach will be:
**Stage 1**

Application & shortlisting (assessment of your supporting statement will be made against the essential criteria on the person specification)

**Stage 2**

Role specific panel interview and presentation

**Our Culture and Benefits**

Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees.

**Disability Confident**

**Our employee forums and partners include**:
Asian Fire Services Association (AFSA), BEING (our LGBTQ+ employee support network), Christian Fellowship, Ethnic Minority Forum, Men’s Forum, and our Women’s Forum. In addition, we also have a Female Operational Group.

**Safeguarding**

Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.

You agree to inform the Ser

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