Fire Control Operator

2 weeks ago


Witham, United Kingdom Essex Police, Fire and Crime Commissioner Fire and Rescue Authority Full time

**Contract**:12 Month fixed term contract for Maternity cover with the potential to fill permanent vacancies if they arise

2 x Day shift (0800-1800) 2 x Night shift (1800-0800) 4 x Rota days in a
rolling 8-day contract.

**Salary**: £25,819 rising to £34,415 per annum

**Location**:Main Control**:
Service Headquarters, Kelvedon Park, Rivenhall, Witham, Essex. CM8 3HB

**Secondary Control (When required)**:
Ongar Fire Station, 67 High Street, Ongar, Essex. CM5 9DT

**Closing Date Sunday, 10th March ‘24**

**The Role** **(Role Profile)**

Our Fire Control Operatives, or Control Firefighters as they are officially called, are the link between the public and our operational firefighters. The role sees them answering 999 calls, contacting senior fire officers and other emergency services, and using our dynamic mobilisation system to send and move resources across Essex.

They are a vital communications link with operational crews at incidents, using our radio system to provide officers with support in dealing with incidents. They also provide valuable administrative duties to support our wider Service and the communities we serve.

As a Fire Control Operative, you’ll enjoy working in a busy and high-pressured environment, be able to multi-task, be an excellent communicator and be resilient due to the demands this dynamic job can bring. Above all, you’ll be focussed on protecting and saving life, property, and the environment by working as part of a team.

**This is the job for you if you're**:

- Enthusiastic about protecting people
- Professional with good communication and listening skills
- Calm in a pressurised working environment
- A team player
- Empathetic and supportive during times of crisis

If so, then we are looking for you.

**About us**

Essex County Fire and Rescue Service (ECFRS) is one of the largest fire and rescue services in the country, serving a county with a wide variety of risks. Essex is home to two airports, Stansted and Southend, as well as Harwich seaport, Lakeside shopping centre, power stations, docks at Tilbury and, along the Thames, several underground stations, and parts of the M25 and M11 motorways and several significant A-roads, and areas of diverse and complex risk.

We have 50 fire stations across the County - 12 of which are wholetime, and we employ wholetime and On-Call firefighters as part of an organisation of over 1400 people across operations, Service Control, and support staff.

Our Service is governed by Essex Police, Fire and Crime Commissioner Fire and Rescue Authority (EPFCC). The EPFCC Fire and Rescue Authority is responsible for fire and rescue services covering an area over 1,400 square miles and a population of over 1.8 million.

**What you'll be working on**
- Receiving and recording emergency and non-emergency calls, including from operational crews and other agencies, making sure all relevant information is accurately obtained and recorded.
- Using advanced call-handling techniques and providing survival advice and guidance to callers in certain situations and passing information to crews and other emergency agencies, when required, using the emergency call management processes.
- Mobilising appropriate resources, including officers and special equipment via the Mobilising and Communication Systems, including Paging Systems and Systems used during Business Continuity.
- Transmitting, receiving, acknowledging, and accurately recording messages (normally using telephone and radio) to and from incidents.
- Operating, monitoring, and testing communications equipment to make sure a the Control Room is always ready to respond to all types of situations.
- Liaising with other authorities, emergency services, commercial organisations and other fire and rescue services.
- Maintaining communication links, including the maintenance of county wide fire cover for the duration of all incidents and managing risk and other specialist information.
- Informing the Watch/Crew Manager immediately of changing circumstances in relation to incidents, resource availability and equipment.

**Eligibility**
- Level 2 standard of education (GCSE A-C / 9-4 English and Maths) *
- Other essential criteria as outlined in the personal specification.

**The Application Process**

If you meet the eligibility criteria listed above, you are required to submit a supporting statement of no more than 750 words detailing and evidencing how you meet the criteria detailed in the **Person Specification.**

The assessment activity will take place in line with the Service’s Leadership Resourcing and Succession approach and will involve the following activities:
**Stage 1**:
Shortlisting will take place Week commencing **Monday 11th March.**

**Stage 2**:
Interview (Based on Essex County Fire & Rescue Service Core Values) **Monday 18th March.**

**Stage 3**:
Role specific assessments, Week Commencing **Monday 25th March**

Training is currently scheduled to start **(to be confirmed)**

**Disa


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