Workshop Supervisor

7 months ago

Corby, United Kingdom BCA Full time

**Role title: Service Advisor/Workshop Supervisor**

**Salary**:£29,917 per annum / £13.50 per hour

**Hours**:Monday to Friday 8am-5pm

**Location**:BCA Corby (Baird Road)

**Join the UK’s largest B2B used vehicle service**

At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.

**Now, this is where you fit in**

We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. Our Site Operations teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road - the opportunities are endless.

A Service Advisor plays a crucial role in an automotive service department, acting as the liaison between customers and the service technicians. The primary responsibility is to ensure an exceptional customer service experience by advising and guiding customers through the process of vehicle maintenance and repair. Service Advisors manage appointments, communicate vehicle issues and recommended repairs, and provide cost estimates while addressing customer inquiries and concerns. This role requires excellent communication skills, automotive knowledge, and a customer-centric approach.

Your key responsibilities will be:

- Customer Interaction:

- Greet customers and understand their vehicle service requirements.
- Act as the primary point of contact for customers, explaining the service process, estimated timelines, and costs.
- Listen to customer concerns, questions, and vehicle issues, and effectively communicate these details to service technicians.
- Service Consultation:

- Conduct vehicle inspections, perform basic tests, and gather information to identify customer concerns or maintenance needs.
- Advise customers on recommended maintenance and repairs based on service manuals, diagnostics, and customer descriptions of vehicle issues.
- Explain technical information in a clear and understandable manner to customers without a deep automotive background.
- Service Scheduling and Coordination:

- Manage appointments and schedules to optimize service department efficiency.
- Collaborate with service technicians and other staff to ensure accurate repair estimates and timely service completion.
- Coordinate rental vehicles or shuttle services for customers, if necessary.
- Cost Estimation and Invoicing:

- Prepare cost estimates for labor, parts, and additional services, ensuring transparency and accuracy in pricing.
- Explain and finalize service orders and invoices with customers, addressing any questions or concerns they may have.
- Customer Relationship Management:

- Build and maintain strong customer relationships by providing exceptional service, addressing customer inquiries, and following up on service experiences.
- Manage customer feedback, resolving issues promptly and ensuring customer satisfaction.
- Administrative Tasks:

- Document service orders, vehicle information, and maintenance histories accurately.
- Maintain detailed records of customer interactions, services performed, and parts used for future reference.

To be successful, you’ll bring some of the following experience with you:

- Proven experience in a similar role within an automotive service or repair environment.
- Strong communication skills, both verbal and written, with the ability to explain technical information in an understandable manner.
- Knowledge of automotive systems and maintenance requirements.
- Proficiency in using computer systems and software for scheduling, invoicing, and maintaining customer records.
- Customer-focused with excellent problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- A high level of professionalism, integrity, and a positive attitude.

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

- Company Pension Scheme
- Private Medical Insurance (role dependent)
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders

And so much more

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

**Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religio

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