Senior Helpdesk Engineer
4 weeks ago
Senior Helpdesk Team Analyst | Assistant Team Lead | Customer onboarding | 1st/2nd Line | IT Customer Support
Senior Helpdesk Analyst required to join a growing MSP based in Farnborough to support the onboarding of new customers along with BAU Support. You will take calls from the customer, raise tickets and attempt, where possible, to provide a first time fix forthe callers to the Help Desk. The role is 100% customer facing and must be mindful of queuing calls, aging tickets and when to escalate tickets to 2nd or 3rd Line support.
Experience & Skills required:
- Previous experience in a Helpdesk / Service Desk role, in particular with an MSP
- A good understanding of Help Desk tools
- Excellent understanding and practical experience of Windows based environments
- Knowledge of incident, problem, request, change and release management.
- Ability to use logic and reason to troubleshoot and fault find.
- Excellent communication skills
- Excellent customer service
- ITIL Foundation certificate
This will be full time onsite in the office in Farnborough.
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