Call Handler

4 weeks ago

Bicester, United Kingdom Grafton Recruitment Full time

Job Title: Call Handler
Type of Business: Emergency Services
Location: Bicester, OX26

**Salary**: £21,730 to £23,177 a year Per Annum/Pro Rata
Length of contract: Permanent
Hours: Contracted to 24 hours per week.
Job summary
Our client are looking to recruit a number of 111 Call operators to join their team based in Bicester. As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response fortheir healthcare needs.

Roles and responsibilities of a Call Handler include:

- Answer and respond to incoming 111 calls.
- Ensure Pathways is followed, and the correct advice and outcome is selected.
- Always maintain a calm and professional manner.
- Competent in the use of IT systems
- Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role.
- Customer service experience from a telephone or face to face role
- Ability to multi-task and manage competing priorities
- Good written and verbal communication skills
- Ability to listen and record information accurately

Benefits for this role include:

- Starting salary £21,730 pro rata + Unsocial hours payments (annual salary circa £25,000)
- 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
- Enrolment into the NHS pension scheme
- Access to many discounts
- Free onsite car parking
- Employee assistance program
- Rota basis

Person Specification
Essential
- Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role.
- Experience in a customer/patient services environment, dealing with the members of the general public.
- Experience of using computerised systems.
- Experience of using a telephone as a regular means of communication in a work environment.

Desirable
- NHS Pathways Trained.
- NVQ 2/3 Customer Services or equivalent demonstrable experience.
- Experience in a call centre environment.
- Geographical knowledge of the operational area.
- Experience of working rotating shifts.
- Previous experience of working in the voluntary or health sector.
- Previous experience of patient care.
- Knowledge of first aid and/or anatomy.

Hiring Contact: Chloe Peasgood
Agency: Grafton Recruitment
If you would like any further information about any vacancies before applying, please feel free to contact

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