![South Central Ambulance Service](https://media.trabajo.org/img/noimg.jpg)
Nhs 111 Call Taker
3 weeks ago
**NHS 111 Call Handler**
Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head. Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days the same.
Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that’s not just ‘another job’?
We are looking to recruit reliable, caring, and enthusiastic people to join our motivated, friendly, and hardworking team based in Bicester (Oxfordshire)
To be a part of our team and work in a privileged and trusted role with members of the public, you’ll need a good listening ear, attention to detail and accuracy, with the ability to use your voice to control a situation. You will need to be able to identify when a call is urgent and react accordingly. Your words will lead your caller to a state of calm from afar, whilst you arrange the appropriate help for them. You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate.
Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you
We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
**Why work for SCAS?**
**All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently £15.80 per hour)**
**All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently £19.77 per hour)**
This is on top of all the other fantastic benefits of working for the NHS.....
27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
Enrolment into the NHS pension scheme
Access to many discounts including, supermarkets, car lease, holidays, restaurants and more
Part Time Hours and Full time Hours available (Rota Basis)
Free car parking
Employee assistance program
**Qualifications and Training**
**Essential**:
Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
For safeguarding reasons this role is only open to people aged over 18 years of age
**Desirable**:
NHS Pathways Trained
NVQ 2/3 Customer Services or equivalent demonstrable experience
**Knowledge and Experience**
**Essential**:
Experience in a customer/patient services environment, dealing with the members of the general public
Experience of using a computerised system
Experience of using a telephone as a regular means of communication in a work environment
**Desirable**:
Experience in a call centre environment
Geographical knowledge of the operational area
Experience of working rotating shifts
Previous experience of working in the voluntary or health sector
Previous experience of patient care
Knowledge of first aid and/or anatomy
**The Recruitment Process**:
2. Assessment session - We’ll notify you when you can attend an online assessment session; this will gauge your listening and understanding skills, critical thinking skills and problem-solving skills. You’ll need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview - an online interview with our NHS 111 Team, discussing your skills, experience and providing an opportunity for you to find out more about the role.
**Disability support**
If you have any queries relating to disability and the role or recruitment process, get in touch
**Successful applicants will be required to undertake an Enhanced DBS check for adults and children**
**Job Types**: Full-time, Part-time
**Salary**: £11.70-£19.77 per hour
**Benefits**:
- Company pension
- Employee discount
- Free parking
Application question(s):
- Do you have experience in a customer/patient services environment, dealing with the members of the general public?
- Do you have experience of using a telephone as a regular means of communication in a work environment?
- Do you have experience of using a computerised system
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: NH 111 05/03
-
Nhs 111 Call Handler
9 hours ago
Bicester, United Kingdom South Central Ambulance Service Full time**NHS 111 Call Handler** Are you a patient and understanding person who has a customer service background? Do you have good listening & verbal skills with high levels of attention to detail? If so, the NHS 111 Call Handler role may be for you. South Central Ambulance Service are looking to recruit a number of resilient NHS 111 Call Handlers to join our...
-
Nhs 111 Call Handler
2 weeks ago
Bicester, United Kingdom South Central Ambulance Service Full time**South Central Ambulance Service NHS Foundation Trust (SCAS) serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.** We’re looking to recruit a number of NHS 111 Call Handlers to join our team that is based...
-
Nhs 111 Call Handler
6 days ago
Bicester, United Kingdom South Central Ambulance Service Full time**South Central Ambulance Service NHS Foundation Trust (SCAS) serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.** We’re looking to recruit a number of NHS 111 Call Handlers to join our team that is based...
-
Nhs 111 Call Handler
6 days ago
Bicester, United Kingdom South Central Ambulance Service Full time**NHS 111 Call Handler** Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head. Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days...
-
Nhs 111 Call Handler
2 weeks ago
Bicester, United Kingdom South Central Ambulance Service Full time**NHS 111 Call Handler** Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head. Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days...
-
Nhs 111 Call Handler
5 days ago
Bicester, United Kingdom South Central Ambulance Service Full time**NHS 111 Call Handler** Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head. Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days...
-
Nhs 999 Emergency Call Taker
3 weeks ago
Bicester, United Kingdom South Central Ambulance Service Full time**999 Emergency Call Taker** South Central Ambulance Service are looking to recruit 999 Call Takers to join our team that is based at our Bicester site in Oxfordshire As a 999 Emergency Call Taker, you will be directly involved with taking live 999 Ambulance Emergency calls, taking vital information to help arrange the most appropriate care and support to...
-
Nhs 999 Emergency Call Taker
6 days ago
Bicester, United Kingdom South Central Ambulance Service Full time**999 Emergency Call Taker** South Central Ambulance Service are looking to recruit 999 Call Takers to join our team that is based at our Bicester site in Oxfordshire As a 999 Emergency Call Taker, you will be directly involved with taking live 999 Ambulance Emergency calls, taking vital information to help arrange the most appropriate care and support to...
-
Emergency Call Taker
3 weeks ago
Bicester, United Kingdom South Central Ambulance Service NHS Foundation Trust Full timeSouth Central Ambulance Service are looking to recruit several Ambulance call taker to join our teams that are based at our Bicester site in Oxfordshire. As an Ambulance Emergency Call Taker, you will be directly involved with taking live 999 ambulance emergency calls, taking vital information to help arrange the most appropriate care and support. **Roles...
-
Emergency Call Taker
3 weeks ago
Bicester, United Kingdom South Central Ambulance Service NHS Foundation Trust Full timeSouth Central Ambulance Service are looking to recruit several Ambulance call taker to join our teams that are based at our Bicester site in Oxfordshire. As an Ambulance Emergency Call Taker, you will be directly involved with taking live 999 ambulance emergency calls, taking vital information to help arrange the most appropriate care and support. **Roles...
-
Emergency Call Taker
2 weeks ago
Bicester, United Kingdom South Central Ambulance Service NHS Foundation Trust Full timeSouth Central Ambulance Service are looking to recruit several Ambulance call taker to join our teams that are based at our Bicester site in Oxfordshire. As an Ambulance Emergency Call Taker, you will be directly involved with taking live 999 ambulance emergency calls, taking vital information to help arrange the most appropriate care and support. **Roles...
-
Nhs 111 Call Handler
2 weeks ago
Bicester, United Kingdom South Central Ambulance Service Full time**South Central Ambulance Service NHS Foundation Trust (SCAS) serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.** We’re looking to recruit a number of NHS 111 Call Handlers to join our team that is based...
-
Emergency Call Taker
3 weeks ago
Bicester, United Kingdom Grafton Recruitment Full timeJob Title: Emergency Call Taker Type of Business: Emergency Services Location: Bicester, Cherwell **Salary**: £21,730 to £23,177 a year Per Annum/Pro Rata Length of contract: Permanent Hours: 22.5 hours or 37.5 hours per week Job summary Our client are looking to recruit several Emergency Call Takers to join their teams' Emergency Operations Centre...
-
Nhs 999 Call Taker
3 weeks ago
Bicester, United Kingdom South Central Ambulance Service Full time**NHS 999 Emergency Call Handler** Imagine a large tree has fallen on your child and they’re trapped, screaming and helpless unable to move, or your friend collapses in front of you and they’re no longer breathing, a train crash with multiple casualties or someone on the edge of a bridge threatening to take their own life. What do you do? What’s your...
-
Nhs 999 Emergency Call Taker Part Time
3 weeks ago
Bicester, United Kingdom South Central Ambulance Service Full time**NHS 999 Call Taker** South Central Ambulance Service are looking to recruit part time 999 Call Takers to join our team that is based at our Bicester site in Oxfordshire As a 999 Call Taker, you will be directly involved with taking live 999 Ambulance Emergency calls, taking vital information to help arrange the most appropriate care and support to our...
-
Nhs 111 Call Handler Part Time
3 weeks ago
Bicester, United Kingdom South Central Ambulance Service Full time**NHS 111 Call Handler** Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head. Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days...
-
Nhs 111 Call Handler Part Time
2 weeks ago
Bicester, United Kingdom South Central Ambulance Service Full time**NHS 111 Call Handler** Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head. Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days...
-
Nhs 111 Call Handler Nights
2 weeks ago
Bicester, United Kingdom South Central Ambulance Service Full timeSouth Central Ambulance Service are looking to recruit a number of NHS 111 Call Handlers to join our team that is based in **Bicester, Oxfordshire** on a full time Nights only Basis. You'll receive full training on NHS Pathways (a clinical assessment tool), and following training, you’ll assess the needs of the patient and implement any necessary action...
-
Nhs 111 Health Advisor Nights
2 weeks ago
Bicester, United Kingdom South Central Ambulance Service NHS Foundation Trust Full timeNHS 111 Health Advisor Nights - full and part time South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team that is based from our Bicester site in Oxfordshire. As a 111 call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate...
-
Nhs 111 Health Advisor
3 weeks ago
Bicester, United Kingdom South Central Ambulance Service NHS Foundation Trust Full timeSouth Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team that is based from our Bicester site in Oxfordshire. As a 111 call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs. You will receive full...