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Ms Teams Sme
4 months ago
**Publication Date**:
Apr 10, 2023
**Ref. No**:
476841
**Location**:
London, GB, SW1A 2NS
The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
As a Disability Confident employer, our aim is to ensure that disabled applicants who meet the minimum criteria for this position will be offered an interview.
The data is only used for the purpose of providing additional support at interview.
**About the role**:
Atos partner with private and public sector organisations across Finance, Energy, Manufacturing, Media and Government, helping them to understand the true organisational value of utilising Microsoft integrated solutions.
**Responsibilities**:
Requirements gathering for design, development and deployment of a platform or product ensuring adequate resiliency.
Produce high-quality solution or infrastructure development and engineering deliverables, in accordance with the platform roadmap and project timelines
Execution of process engineering and operational improvement initiatives, automation, efficiency for platforms/products
Provide input into product selection and standards, design, and certification
Adheres to firm’s DevOps, Agile Transformation and ITIL methodologies
Experience with multi-geography, multi-tier service design and management
Maintain effective and consistent communication with teammates, peers and the leadership team
Resolve and act as escalation and coordination point for incidents and problems related to escalations from operations and performs root cause analysis.
Performing audits and analysis of existing products for the purpose of ensuring proper configuration management and consistency
Provides operational readiness activities aligned to Microsoft Teams
Partners with the support team to work through tickets to share and document knowledge and best practices with the aim for the team to support independently.
Provide suggestions and improvements on troubleshooting process
Act as Subject Matter Expert on Teams support and operational ownership
Identifies where concerns may exist in the ability to deliver services, and provides appropriate support
Perform targeted communication or training to ensure operations staff are ready to support
**Knowledge and Skills Requirements**:
Capability to help client’s structure, plan, estimate, deliver, deploy and operate the Teams services, cloud connectivity, and network infrastructures supporting an enterprise architecture.
Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
Ability to work with people in a variety of cultures, countries and time zones
Deep knowledge and Experience with managing MS Teams design
Expert level knowledge in Voice services, MS teams Enterprise voice skills is highly desirable.
Served as the lead Engineer for Office 365 Platform services in Teams
Practical and demonstrable experience of Administering all aspects if Teams at a platform level
Deep experience with Azure AD Group, O365 license management and O365 Groups
Exposure to O365 Guest Access and Third-party integration
Platform Expertise using Microsoft Graph, Power Apps, Flow and O365 Groups
Build technical artifacts for Engineering and operational teams
Brings proven industry leading technical expertise in Lync, Skype for Business and Collaboration tools
Good understanding of the technical aspects of the product(s)
5-10 years’ experience in an Engineering role
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos
