Planning Delivery Lead

6 months ago

Leeds, United Kingdom Direct Line Group Full time

**About us**:
We are Direct Line Group - home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag, and NIG. Our vision is to create a world where insurance is personal, inclusive, and a force for good, and our purpose is to help people carry on with their lives
- giving them peace of mind now and in the future.

This is an exciting opportunity to join our Strategy & Insight team as a **Planning Delivery Lead** on a full-time, permanent basis.

**The role**:
You will support the Planning Delivery and Claims Business Partnering Manager to engage with key stakeholders and change projects across customer operations and claims. The primary aim is to enable us to stay informed about change impacts across all business areas. You will be dedicated to facilitating the delivery of these changes in a well governed manner, amplifying the scope and significance of planning across the array of areas under its scope.

You will report directly to the Strategy & Insights Manager.

**What you'll be doing**:

- Stakeholder engagement with key projects and claims operations partners through oversight of suitable change forums, to ensure all relevant team members can remain informed
- Responsible for daily planning, monitoring and delivery of the end-to-end projects, utilising suitable delivery methodology
- Build and maintain an organisational change framework to track and measure the impacts of change across all areas we plan for (including tracking specific actions/work items which support this)
- Communicate and provide visibility of the progress of change initiatives, escalating to the relevant stakeholders and providing evaluated recommendations for changes
- Understanding of the scope and potential influencers of each of the planning teams, knowing when to engage with each
- Run compliance to DLG policy framework and Minimum Standards such as Business Continuity, Records Management, Information and Security and Risk Assessment, with focus on Contingency Planning for all activity across Planning
- Evidence CONNECT embedment across the teams, creating a culture that leads and motivates our people providing development opportunities through role modelling and delegation
- Identify, own and handle the risks involved in running our business appropriate to the role, following the DLG risk framework

**What we're looking for**:

- Demonstrated ability to establish and oversee effective processes for managing changes
- Skill in identifying, assessing, and mitigating risks associated with changes and projects, ensuring successful outcomes
- Knowledge of the end-to-end planning cycle, enabling strategic alignment and efficient execution of plans
- Strong stakeholder management and engagement at all levels
- Experience delivering exceptional customer experiences and driving operational efficiency

**Ways of Working**:
Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

**Benefits**:
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

- Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension
- Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year
- 50% off home, motor and pet insurance
- Free travel insurance and Green Flag breakdown cover
- Plus many more

**Being yourself**:
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

**Hours**:35 hours (Monday - Friday)

**Closing Date**: Friday 25 August

LI-Hybrid

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