Teacrate Sales Administrator

2 weeks ago

London, United Kingdom PHS Group Limited Full time

About The Role
**_Sales Administrator_**:

- The Sales Administrator is mainly responsible for handling inbound sales enquiries received into the Internal Sales and Customer Support Teams.These functions are an integral part of our Business and are the central point of contact for our customers.Assuch we are looking for someone with excellent interpersonal skills, the ability to work quickly and efficiently to resolve customer queries and requests.This role exists within a Sales Team and will therefore involve phoning both existing and new customers.The rolewill also include managing Digital Sales Platforms which currently include the phs Teacrate Website, Amazon and Ebay alongside the Internal Sales Team.On the rare occasion that a complaint is received, you may need to work with colleagues in various businessareas to resolve the complaint at pace. _
**_Role and Responsibilities_**:

- _Processing of crate hire, collections and packaging orders_
- _Processing requests for delivery and collection details from customers_
- _Processing of customer credits where required_
- _Manage customer service enquiries or escalate to customer service team where appropriate.Have a good understanding of knowing when to escalate more complex issues to the Depot Manager or member of the Leadership Team_
- _Updating all required Systems & Trackers daily to ensure client activity and experience is documented_
- _Participate in all Sales and Customer Experience initiatives and incentives to drive an improvement to Sales Results, Customer Experience and Corporate Image_
- _Maintaining superior communications with all company functions to enhance business performance_
- _Protect and enhance the corporate image through appropriate actions with respect to fellow phs Teacrate and other phs Group colleagues_
- _Prepare and send Customer Sales Quotes and follow up where necessary_
- _Follow all relevant business processes and approvals processes where required_
- _Processing of orders, credits and amendments for customers through digital platforms_
- _Log in daily to phs Teacrate Web Chat function and liaise with customers where requested_
- There may be circumstances that arise that require you to cover for other colleagues and looking after matters that do not directly impact on personal targets and earnings or do not directly relate to the responsibilities outlined in this Job Description.Wewould expect that an individual can support these requests along with other additional duties that may be allocated at any time, if deemed appropriate by your line manager to support business requirements._
**_Skills_**:

- _Strong communication skills, both verbally and written_
- _The ability to work well as part of a team but also use your own initiative_
- _The ability to handle multiple tasks simultaneously in a fast-paced environment_
- _Experience of Microsoft Applications is useful (Word, Excel and Outlook)_
- _Experience of Salesforce CRM is useful but not essential_

**_Employee Benefits_**:

- _23 days holiday plus bank holidays_
- _A starting salary comprising of £24,000 and additional commission scheme_
- _Great working hours Monday - Friday from 8.30am - 5.00pm (this may include some flexibility provided cover can be provided to support the team)_
- _Hybrid working is supported (office attendance is required for a minimum of 40% of the week, or as and when the business requires)_
- _Free Parking_
- _Training opportunities within the business to expand and develop your skills_
- _PHS Perks Discounts - incl. various supermarkets, restaurants and retailers etc._
- _A 24-hour wellbeing helpline_
- _Company Pension scheme_

**_phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business._**
**_Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365 (sale of consumables), phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance._**
**_At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination._

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