Investigations Officer

2 months ago

West End, United Kingdom Gray & Associates Recruitment Services Full time

Investigations Officer - Hybrid - 12 month FTC

Are you a dedicated and driven individual with experience in Case Management and Complaint Handling? Do you possess strong organisational skills and the ability to work collaboratively in a dynamic environment? If so, we have an exciting opportunity for you as an Investigations Officer at a London based Regulatory Body.

As an Investigations Officer, you will play a crucial role in the organisation liaising with referrers to collate evidence and establish a case in order to progress the matter to the independent investigation panel. The role works closely with their colleagues in the Professional Standards team to undertake and deliver effective case management in line with KPI's and quality assurance measures.

This is a 60/40 hybrid role with offices based in the West End.

Key responsibilities:

- Review incoming complaints to determine the appropriate response considering the issue of the seriousness.
- Analyse large quantities of information an extract the pertinent points to support sound decision making.
- Produce well-reasoned assessments and recommendations regarding case closure or referral to investigations panel in accordance with statutory framework.
- Work closely with the investigations panel to produce well-reasoned decisions.
- Manage conflicting priorities within caseloads to ensure targets are met.
- Draught reports and decisions for the investigations panel in relation to conduct and competency issues, and ensure that information is clear and understandable to all parties.
- Attend and minute investigations meetings.
- Deal with telephone queries in relation to the work of the department and with general regulation correspondence.
- Assist with the development of professional standards policy, procedures and guidance.
- Provide administrative support to committees and represent the company at meetings with external bodies.
- Travel may be required in the course of running and attending hearings.

Qualifications for success:

- Experience of case management / complaints handling.
- Experience of working in regulatory or fitness to practice environment would be desirable but not essential.
- Experience of working in a team environment that is at times fast-paced.
- Evidence of experience of efficiently and tactfully dealing with difficult people in pressurised situations.
- Experience of working in situations of conflict and conducting difficult conversations.
- Strong accuracy and attention to detail is a must.

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: £32,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in West End

Reference ID: TG223

  • Senior Investigation Officer

    1 month ago

    North West, United Kingdom Marine Management Organisation Full time

    **Details**: **Reference number**: - 268807**Salary**: - £30,125 - £34,325**Job grade**: - Higher Executive Officer- SN Marine Officer (N)**Contract type**: - Permanent**Type of role**: - Investigation**Working pattern**: - Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you...

  • Sr Information Governance

    2 weeks ago

    West Midlands, United Kingdom GCS Recruitment Specialists Ltd Full time

    **Sr Information Governance & Investigation Officer** I am working with a Public Sector Organisation based in Oldbury who are looking for a Sr Information Governance & Investigation Officer for 3 months initially. The role is full time, to start ASAP and is paying up to £22.56 Umb P/hr *** **Job Purpose** To lead and undertake the service area's work...

  • Sr Information Governance

    3 days ago

    West Midlands, United Kingdom Eden Brown Synergy Full time

    **Sr Information Governance & Investigation Officer** I am working with a Public Sector Organisation based in Oldbury who are looking for a Sr Information Governance & Investigation Officer for 3 months initially. The role is full time, to start ASAP and is paying up to £22.56 Umb P/hr *** **Job Purpose** To lead and undertake the service area's work...

  • Police Staff Investigator

    3 weeks ago

    North West, United Kingdom Adecco Full time

    Good afternoon, we are pleased to be recruiting for Police Staff Investigators to support Serious Organised Crime Operations based in the North West for the North West Regional Organised Crime Unit (NWROC). There are several positions available, at the following locations: Kirkby, Altrincham, Saltney, Lancaster and Warrington. This role is working Monday...

  • Police Staff Investigator

    1 week ago

    North West, United Kingdom Adecco Full time

    Good afternoon, we are pleased to be recruiting for Police Staff Investigators to support Serious Organised Crime Operations based in the North West for the North West Regional Organised Crime Unit (NWROC). There are several positions available, at the following locations: Kirkby, Altrincham, Saltney, Lancaster and Warrington. This role is working Monday...

  • Head of Investigations

    2 months ago

    North West, United Kingdom Information Commissioner's Office Full time

    **Details**: **Reference number**: - 291098**Salary**: - £63,223 - £72,337- £63,223 - £72,337 pa, with potential for further progression to £81,448 pa with our pay progression scheme.**Job grade**: - Other**Contract type**: - Permanent**Business area**: - ICO - Intelligence and High Priority Investigations**Type of role**: - Investigation**Working...

  • Quality Investigator

    2 weeks ago

    West Oxfordshire, United Kingdom Vibe Recruit Full time

    Vibe Recruit are working in conjunction with a multinational medical devices and health care company based in Witney. Working on the night shift 4 on 4 off 7pm-7amYou will be working for a World Leader in Glucose Monitoring, who design and manufacture glucose monitoring systems.Investigating why a product has been returned using in-house computer...

  • Quality Investigator

    1 week ago

    West Oxfordshire, Oxfordshire, United Kingdom Vibe Recruit Full time

    Vibe Recruit are working with our established Witney client to hire Quality Inspectors to join their busy laboratory team. This is a temporary 6-month position with the opportunity to turn permanent. You will be working for a World Leader in Glucose Monitoring who design and manufactures glucose monitoring systems for use in both home and hospital settings....

  • Quality Investigator

    1 week ago

    West Oxfordshire, Oxfordshire, United Kingdom Vibe Recruit Full time

    Vibe Recruit are working with our established Witney client to hire Quality Inspectors to join their busy laboratory team. This is a temporary 6-month position with the opportunity to turn permanent. You will be working for a World Leader in Glucose Monitoring who design and manufactures glucose monitoring systems for use in both home and hospital settings....

  • Quality Investigator

    1 week ago

    West Oxfordshire, Oxfordshire, United Kingdom Vibe Recruit Full time

    Vibe Recruit are working with our established Witney client to hire Quality Inspectors to join their busy laboratory team. This is a temporary 6-month position with the opportunity to turn permanent. You will be working for a World Leader in Glucose Monitoring who design and manufactures glucose monitoring systems for use in both home and hospital settings....

  • Quality Investigator

    2 weeks ago

    West Oxfordshire, Oxfordshire, United Kingdom Vibe Recruit Full time

    Vibe Recruit are working with our established Witney client to hire Quality Inspectors to join their busy laboratory team. This is a temporary 6-month position with the opportunity to turn permanent. You will be working for a World Leader in Glucose Monitoring who design and manufactures glucose monitoring systems for use in both home and hospital settings....

  • Police Staff Investigator Officer-cold Case Rasso

    1 month ago

    West Midlands, United Kingdom West Midlands Police Full time

    **Job Title-Cold Case Rape Investigator** **Grade/Salary 6 £32,409-£37,953** **Closing Date-19th July 2023** **12 Month FTC** The purpose of the Cold Case Rape Investigator (CCRI) will be to review non-recent unsolved stranger rape / sexual offences, with a view to establishing suitability for further forensic analysis to identify outstanding suspects....

  • Quality Investigator

    2 weeks ago

    West Oxfordshire, Oxfordshire, United Kingdom Vibe Recruit Full time €15

    Vibe Recruit are working in conjunction with a multinational medical devices and health care company based in Witney. Working on the night shift 4 on 4 off 7pm-7am You will be working for a World Leader in Glucose Monitoring, who design and manufacture glucose monitoring systems. Investigating why a product has been returned using in-house computer...

  • Quality Investigator

    1 week ago

    West Oxfordshire, Oxfordshire, United Kingdom Vibe Recruit Full time €15

    Vibe Recruit are working in conjunction with a multinational medical devices and health care company based in Witney. Working on the night shift 4 on 4 off 7pm-7am You will be working for a World Leader in Glucose Monitoring, who design and manufacture glucose monitoring systems. Investigating why a product has been returned using in-house computer...

  • Quality Investigator

    1 week ago

    West Oxfordshire, Oxfordshire, United Kingdom Vibe Recruit Full time €15

    Vibe Recruit are working in conjunction with a multinational medical devices and health care company based in Witney. Working on the night shift 4 on 4 off 7pm-7am You will be working for a World Leader in Glucose Monitoring, who design and manufacture glucose monitoring systems. Investigating why a product has been returned using in-house computer...

  • Quality Investigator

    2 weeks ago

    West Oxfordshire, Oxfordshire, United Kingdom Vibe Recruit Full time €15

    Vibe Recruit are working in conjunction with a multinational medical devices and health care company based in Witney. Working on the night shift 4 on 4 off 7pm-7am You will be working for a World Leader in Glucose Monitoring, who design and manufacture glucose monitoring systems. Investigating why a product has been returned using in-house computer...

  • Fraud Investigator

    4 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; They make us stand out, help us succeed. Do you have excellent skills in gathering...

  • Police Staff Investigator-iit Fcid

    1 week ago

    West Midlands, United Kingdom West Midlands Police Full time

    **Job Role-Police Staff Investigator** **Grade: Grade 5** **Salary: £27,690-£31,434** **Closing Date: 7th September 2023** **About the role** **Reporting to: Team Sergeant/Supervisor** Force CID (FCID) are an inclusive department that seek to maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver...

  • Quality Investigator

    2 weeks ago

    West Oxfordshire, Oxfordshire, United Kingdom Vibe Recruit Full time €15

    Vibe Recruit are working in conjunction with a multinational medical devices and health care company based in Witney. Working on the night shift 4 on 4 off 7pm-7am You will be working for a World Leader in Glucose Monitoring, who design and manufacture glucose monitoring systems. Key responsibilities: Investigating why a product has been returned using...

  • Quality Investigator

    1 week ago

    West Oxfordshire, Oxfordshire, United Kingdom Vibe Recruit Full time €15

    Vibe Recruit are working in conjunction with a multinational medical devices and health care company based in Witney. Working on the night shift 4 on 4 off 7pm-7am You will be working for a World Leader in Glucose Monitoring, who design and manufacture glucose monitoring systems. Key responsibilities: Investigating why a product has been returned using...