Money Advice Caseworker

6 months ago

Stroud, United Kingdom Citizens Advice Stroud & Cotswold Districts (CA SCD) Full time

**Anticipated start date**: As soon as possible

Our values

We’re inventive. We’re not afraid of trying new things and learn by getting things wrong.

We question every idea to make it better and we change when things aren’t working.

We’re generous. We work together, sharing knowledge and experience to solve problems.

We tell it like it is and respect everyone.

We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.

3 things you should know about Citizens Advice

1. We’re local and we’re national. We have 6 national offices and offer direct support to people in over 290 independent local Citizens Advice services across England and Wales.

2. We’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.

3. We’re listened to - and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

Citizens Advice Stroud and Cotswold Districts

Citizens Advice Stroud & Cotswold Districts Ltd is a local charity which operates in Stroud under the name of Citizens Advice Stroud District and in the Cotswolds as Citizens Advice Cotswold District.

Our charity was established in 1958 in Stroud and took over responsibility for the service in the Cotswolds in December 2013. As a local, independent charity, we are members of a national network which collectively is the Citizens Advice Service.

We help people to resolve their legal, financial and other problems by providing information and advice and by influencing policymakers. We also provide a range of specialist casework and targeted services including debt and energy issues.

The service is free, confidential, impartial and independent. It is open to everyone. Almost half of the population will use a Citizens Advice service at some time and we are the largest provider of debt and money advice.

In normal times, CA-SCD offers advice at our main offices and through a number of outreach surgeries. Advice is offered face-to-face at ‘drop-in’ sessions, by telephone and on-line.

Generalist advice at the offices in Stroud and Cirencester is provided by a team of staff and volunteer advisers who have all undertaken extensive training for the role. The demand for advice is consistently high and we are always looking for more volunteers to help us to expand the service. Volunteers undertake a variety of roles including reception, administration and IT support as well as benefits, debt and employment casework.

How the Citizens Advice service works

The Citizens Advice service is made up of Citizens Advice - the national charity - and a network of around 300 LCA members.

**The national charity includes**:
800 national staff working in one of 6 offices (or as homeworkers), or as part of the Witness Service from over 240 courts across England and Wales

3,000 Witness Service volunteers

The local network members are all independent charities, delivering services from:
over 600 local Citizens Advice outlets

over 1,800 community centres, GPs’ surgeries and prisons

**They do this with**:
6,500 local staff

over 23,000 trained volunteers

Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30 minute drive of where they live.

Money advice caseworker.

We are committed to providing support to clients within our community and to making a genuine difference to their quality of life and to improving their financial stability.

**The Context of the role**:
The role is as a Money Advice Caseworker specialising in advising clients with debts related to the cost-of-living crisis including providing housing advice to enable clients to secure and maintain their accommodation. The role lies within the Stroud & Cotswold Debt Crisis Team that specialises in energy advice and financial capability. Participation in new projects may be required. You will be based in our Stroud and Cirencester offices and will be expected to attend our various outreaches.

Ideally, we are looking for someone with previous experience of providing money advice casework. However, there may be an opportunity to be a trainee caseworker for someone that has an advice background and a willingness to learn and develop quickly

Job description

**Job title**: Money Advice Caseworker

Contract term Permanent

**Reporting to**: Debt Crisis Team Leader

**Salary**: Band 2 on CASCD salary scale (£25,196 - £28,250)

**Hours**: Full time (37 hours). Part time considered.

**Location**: Based in our officesin Stroud and Cirencester with occasional outreach

work. Hybrid working a possibility.

**Purpose of the job**: To provide casework that includes money advice, housing advice, energy advice and financial capability information to clients in our community who are affected by the current cost o

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