Applications Administrator
3 months ago
**Benefits**
- Working within a newly refurbished dedicated office space with onsite employee gym.
- On site parking
- Central Line Train station within one-minute walk with quick access to Central London.
- Close road links to M11/M25/A406/A12 and London.
- Breakout space including games tables/machines
- Social events
- Pension Scheme
- Healthshield (health cash back scheme and counselling services).
- Eye Test / Glasses reimbursement scheme.
- Various team and personal reward incentives.
**Main Duties and Responsibilities**
Our aim is to provide the best possible customer service to each and every customer, which includes;
- To offer a friendly, helpful and professional first point of contact for all applicants
- Determine a customer’s eligibility for a loan, following the company’s responsible lending procedure
- Update the applicant's account correctly, using professional and factual information and ensuring all documentation provided by the applicant is saved within their documents
- The agent is expected to be logged into their phone, at all times when they’re at their desk during their shift
- Ensure you are supporting your colleagues and working as a team, by taking calls for each other and helping with workload where necessary
- To use all company training, knowledge and available handouts to spot potential signs of Fraud and Money Laundering and flag any signs to the relevant department/individual
- Being flexible within your skillset/mindset to enable you to support Mr Lender where needed
- Adhere to the SMCR conduct rules
- This is a summary of the role and the employee is expected to undertake additional ad-hoc duties_
**Person Specification /Skills/Education and Attributes**:
- Good communication and listening skills - both verbal and written
- A compassionate and empathetic approach
- GCSE grade C or above in English and Maths is essential
- Excellent administrative skills
- IT literate - knowledge of computers and office software
- A personable approach
- Good organisational abilities
- Good numeracy and literacy
- Accuracy and good attention to detail
- The ability to stay calm under pressure
- The confidence to liaise professionally with customers and creditors
- Good negotiation skills.
- Strong customer service ethos.
- Target driven and ability to work under pressure
- You must act with integrity
- You must act with due care, skill and diligence
- You must be open and cooperative with the FCA and other regulators
- You must pay due regard to the interests of customers and treat them fairly
- You must observe proper standards of market conduct
- Understand the requirements of Principle 12 (Consumer Duty), specifically relating to:
- PDL's products and services meeting the needs of its target market; and
- Good customer outcomes regarding
- Affordability
- Sustainability
- Appropriate marketing
- Sound customer understanding (across the customer base); and
- High levels of customer support
**Job Type**: Part-time
Pay: Up to £9,600.00 per year
Expected hours: 16 per week
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Gym membership
- On-site parking
- Private medical insurance
- Referral programme
Schedule:
- 8 hour shift
- Weekends only
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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