Customer Care Team

2 weeks ago


Leek, United Kingdom Zenics Ltd Full time

**Job Advert: Customer Care Team - New Business**

**Salary**: £21,000 - £25,000

**Location**: Leek, Staffordshire

**Company Overview**: Zenics Ltd, an SME based in Leek, Staffordshire, specializes in providing an industry-leading repair service. Committed to maintaining high-quality standards, we operate under ISO 9001:2015 Quality Standards and Procedures to achieve our overall Quality Objectives.

**Job Summary**: As a key member of the Customer Care Team - New Business, you will play a vital role in identifying and converting leads to build our sales pipeline in the industrial automated warehousing sector. You will be responsible for conducting research, developing effective communication strategies, and establishing relationships with prospective customers. This role reports directly to the Customer Care Manager.

**Responsibilities**:

- Identify leads through comprehensive research
- Develop creative and effective methods of direct communication to build a dialogue with prospective customers
- Establish working relationships with new customers and seamlessly transition them to the maintaining customer care team
- Monitor and analyze relevant competitor activity
- Efficiently manage and prioritize workload with meticulous attention to detail
- Work independently and collaboratively with the customer care team to achieve new business targets
- Embrace a culture of continuous improvement, utilizing principles of Kaizen, TQM, and problem-solving

**Performance Standards**:

- Adhere to Quality Standards and Procedures to achieve Zenics’s overall Quality Objectives (KPIs)

**Person Specification: Customer Care - New Business**

**Requirements**:

- Relevant qualification (Level 3 or above) and/or experience in a similar role
- Strong interpersonal skills with a friendly attitude and genuine interest in people
- Comfortable and proactive on the telephone
- Excellent research and organizational skills
- Interest in Zenics’s products and services
- Ability to think on your feet and support and resolve issues for customers
- Patience, empathy, and care in handling customers
- Comfortable communicating and working with different personality types
- Strong problem-solving skills
- Clear communication skills, both written and verbal
- Good listening skills
- Up-to-date B2B business knowledge, including sales and marketing
- Strong time management skills
- Willingness to go above and beyond for customer satisfaction
- Demonstrates honesty, integrity, and humility

**IT Literacy**:

- Proficient in using Word, spreadsheets, and databases
- Note: The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization._

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Application deadline: 15/12/2023
Reference ID: 04122023 Customer Care


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