Customer Service Advisor

4 weeks ago

Leek, United Kingdom The Co-operative Bank Full time

**Customer Service Advisor**

**Location: Leek**

**Contract: Permanent**

**Full Time - 37.5 hours per week - Monday - Friday (8am-8pm) Saturdays (9am-1pm) - Please note shifts will vary across the opening hours**

**Salary: £22,500 plus annual bonus, 27 days holiday increasing to 30 days plus bank holidays and a fantastic range of benefits**

**This is a great opportunity for anyone who is looking to kick-start their career within banking or continue their career within the financial services industry. It doesn’t matter if you haven’t worked in finance before, as we’ll give you full training. We’re looking for great people with transferrable skills who can communicate clearly and confidently with customers.**

**What will you be doing?**
- Identify and resolve a variety of customer queries within defined processes
- Operate effectively within a regulated department
- Identify vulnerable customers, showing empathy and consider referral to the vulnerable team if required
- Perform other routine administrative duties as required

**What’s on offer?**
- 27 days holiday rising to 30 days plus bank holidays
- Annual bonus
- Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.
- Income protection
- Life assurance
- 2 paid days for volunteering per year
- Family friendly policies and supportive working environment
- Recognition scheme and a culture in which we celebrate success
- Active network groups, ran by colleagues for colleagues
- Full training and development with career progression opportunities

**What you will need**:

- Positive and enthusiastic approach to excellent customer service
- Ability to establish an excellent rapport with customers
- High levels of energy, resilience and self-motivation
- Excellent verbal and written communication skills
- Good level of numeracy skills
- Achieving defined objectives on a weekly/monthly basis
- Proven problem solving and analytical skills
- Multi-tasking and time-management skills
- Computer literate with the ability to navigate confidently and quickly around multiple systems whilst talking with customers on the telephone.

**Why join The Co-operative Bank**:
If you care deeply about making customers happy and are passionate about making things better - we'd love to hear from you

2023 is an exciting time to join The Co-operative Bank as we continue our journey of growth. The original ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy, which is one of the main reasons our customers choose to bank with us.

If you require more information or this document in a different format, please contact our Careers Team.

**Job Types**: Full-time, Permanent

**Salary**: From £22,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Leek: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to commit to 11 weeks of full time training Monday - Friday 8am - 4pm?
- Do you have any CCJ's, IVA's or have you ever been declared bankrupt?
- Are you able you able to work varying shifts across our opening hours of Monday - Friday between 8am-7pm and every other Saturday and Sunday 9am - 5pm?
- Have you ever been dismissed from any of your previous roles in the last 3 years?
- Do you have any unspent criminal convictions?
- Do you have any disabilities that may require any special adjustments?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 12/06/2023
Reference ID: 021102
Expected start date: 10/07/2023

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