Customer Assistant

3 weeks ago


High Wycombe, United Kingdom Marks & Spencer Full time

**Working Pattern**

Sundays 07.00 - 16.00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

High Wycombe, BUCKINGHAMSHIRE, ENGLAND;
Eden High Wycombe



  • High Wycombe, United Kingdom LinkLife Full time

    **LinkLife are excited to be working with a growing client based in High Wycombe who are seeking a passionate and caring individual to join their Customer Service team** **Role: Customer Service Assistant** **Location: High Wycombe, Buckinghamshire** **Salary: £23,000 - £24,500** **Contract: Full Time, 37.5 hrs per week - Monday to Friday 10am -...

  • Customer Assistant

    4 weeks ago


    High Wycombe, United Kingdom Lidl Full time

    Summary £12.00 - £13.00 per hour | 15 - 40 hour contracts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer...


  • High Wycombe, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Healthcare on a full time basis, contracted to 37.5 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in...


  • High Wycombe, Buckinghamshire, United Kingdom TN United Kingdom Full time

    Please switch to a desktop device before starting your applicationContract: Permanent Hours: Full TimeHours of Work: 40 Hours per week, 5 days out of 7.Salary: Starting from £11.44 (Ages under 19: £9.14) with the ability to earn more through experience and gaining qualifications such as Forklift, First Aid and RAMA (AMTRA)Do you love retail /...


  • High Wycombe, United Kingdom Compass Group Full time

    **What we’ll give**: **Amigo Customer Services Assistant - Wycombe Hospital** - £10.37 per hour, 35 hours per week We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: - Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more - Up...


  • High Wycombe, United Kingdom Future Leisure Limited Full time

    **CANDIDATES MUST BE OVER 18** **COMPETITIVE BONUS SYSTEM** This is a fantastic opportunity to join our team working as a Customer Service Assistant in **Royal Casino Slots **at our **High Wycombe** Location. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on...


  • High Wycombe, Buckinghamshire, United Kingdom Future Leisure Limited Full time

    CANDIDATES MUST BE OVER 18COMPETITIVE BONUS SYSTEMThis is a fantastic opportunity to join our team working as a Customer Service Assistant in Royal Casino Slots at our High Wycombe Location.We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable...


  • High Wycombe, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Healthcare on a permanent casual basis, contracted to 0 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly...


  • High Wycombe, United Kingdom Mouser Electronics Full time

    **We keep on growing. Grow with us!** For the expansion of our team in High Wycombe we are in search of an engaged and competent person at the earliest possible date for the position **Customer Service Assistant (f/m/d).** **What to expect**: The Customer Service Assistant will be responsible for providing service excellence and supporting department...


  • High Wycombe, United Kingdom Foremost Golf Ltd. Full time

    **Job Title: Customer Service Assistant - Finance** **Job Type - Part-Time (15-20 Hours per week - Flexible)** **Salary : £25,000 - £28,000 (Pro-rata)** **Location(s): High Wycombe** **About us**: Foremost Golf was formed in 1984 and provides benefits and services to its members, many of whom are shareholders, operating businesses within the Golf...

  • Customer Assistant

    4 weeks ago


    High Wycombe, United Kingdom Morrisons Full time

    **About The Role**: Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. It’s why our customers keep coming back for more. It’s challenging and fast-paced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to...

  • Customer Assistant

    3 weeks ago


    High Wycombe, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy: Sun 8am-4pm Mon 6am-11am Tues 6am-11am **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Customer Assistant

    5 days ago


    High Wycombe, United Kingdom M&S Full time

    **All the details** **Work Pattern**: **Week 1** **Tuesday 1800-2200** **Wednesday 1800-2200** **Saturday 1800-2200** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be...

  • Customer Assistant

    7 days ago


    High Wycombe, United Kingdom M&S Full time

    **All the details** **Work Pattern**: **Week 1** **Sunday: 1500-1900** **Wednesday: 1700-2100** **Thursday: 1700-2100** **Saturday: 1700-2100** **Week 2** **Sunday: 1500-1900** **Tuesday: 1700-2100** **Friday: 1700-2100** **Saturday: 1700-2100** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put...

  • Customer Assistant

    3 weeks ago


    High Wycombe, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: WK1 Sun 8am-12pm Mon 6am-10am Tues 6am-10am Weds 6am-10am WK2 Sun 8am-12pm Mon 6am-10am Tues 6am-10am Weds 6am-10am **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...


  • High Wycombe, United Kingdom Compass Group Full time

    **What we’ll give**: **Amigo Customer Services Assistant - Wycombe Hospital** - £10.37 per hour, 35 hours per week We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: - Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more - Up...


  • High Wycombe, United Kingdom The Focusrite Group Full time

    **Customer Service Assistant** **Based**: High Wycombe **Term**: Permanent, Full time **Salary**: £25000pa + weekend premium max £4400pa + excellent benefits **Core responsibilities**: - Feed back to global customer Service team and e-commerce team in regular meetings on common issues reported from the field with a focus on making our websites and our...

  • Customer Assistant

    2 weeks ago


    High Wycombe, United Kingdom Marks & Spencer Full time

    **Working Pattern** Sunday 9:00 - 18:00 Wednesday 9:00 - 17:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell...

  • Customer Assistant

    2 weeks ago


    High Wycombe, United Kingdom Marks & Spencer Full time

    Hours Saturday 12:00 - 21:00 Sunday 10:00 - 19:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all...

  • Customer Assistant

    3 weeks ago


    High Wycombe, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...