Patient Experience Coordinator
5 days ago
About The Role
Practice Plus Group are seeking a **PatientExperienceCoordinator **for our **Devon Clinical Assessment Service (CAS)** service
As a Patient Experience Coordinator you’ll be an integral part of the healthcare team by bringing your administration skills and passion for care.
You will oversee the administration and co-ordination of all complaints, compliments, healthcare professional feedback (HPF), incidents and concerns that are received for the region using the dedicated software, Datix. You will also act as a central point ofcontact, ensuring that all parties are kept informed of progress and any delays in response.
Other duties inlcuded will be to carry out the investigation of complaints/service HPF’s/incidents including retrieval of voice recordings/requesting audits etc., within the designated timescales and ensure that datix is kept up to date, and to liaise withthe relevant managers to ensure that tasks and actions are managed and resolved in a timely manner.
This is a Permanent, Part Time position. We are looking for someone to work x2 6 hour days and a total of 12 hours a week. This role will be suitable for someone looking to work around an existing part time role or looking for a new Part Time position.
The full time equivalent for the is £26,237.05 per annum.
About The Company
**Additional Information**:
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care,with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your homelife.
If you'd like to learn more, please contact Charlie Allen, at or on
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity
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