Technical Support Professional

3 weeks ago

Bristol, United Kingdom BT Full time

Technical Support Professional

**Job Req ID**:31582**Posting Date**:26 Mar 2024**Function**:Cyber Security**Unit**:Business**Location**:Aztec West, Bristol, United Kingdom**Salary**:Competitive + great benefits + £5k DV bonus**Job Title**:Technical Support Professional**

**Req ID: 31582**

**Locations: Bristol**
- Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.- You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.**Why this job matters**:

- Engineering is a large multi-disciplined ‘professional services’ engineering practice. The team is organised in key customer focused capabilities which each have sub-capability areas comprising single or multiple engineering delivery projects.- Our Engineering mantra is “Technical Excellence in Engineering” and we deliver some amazing technical capabilities for our customers which can only happen if we recruit, train and support our people- The purpose of this role is to be technically proficient in an Engineering profession and to deliver work packages on a delivery project.**What you’ll do**:

- Deliver expert analysis of the meaning of EE communications data.
- Owns and delivers support, requirements capture, design, implementation, VV&T for GSS mobile projects.
- Delivers technical consultancy and guidance to technical queries arising from disclosure teams which relate to either TI and DR capabilities.
- Deliver specific project or capability enhancement work between EE and Government project teams.
- Inputs and deliver the education and consultation with Law Enforcement Agencies and local Disclosure teams on new mobile technologies and relevant services.
- Manage and own sensitive relationships with senior customers and act as the lead in those special projects.
- Represent GSS in Government and Law Enforcement meetings, ensuring compliance is met and/or key work stream milestones are achieved to budget and on time.
- Contributes to delivery of mobile projects to ensure they transferred to Disclosure Operations with mínimal/zero defects and AIS is completed.
- Lead in liaising with EE source system owners to identify and resolve data feeds issues in the DR platforms.
- Contributes to the monitoring the development of new mobile products and services as well as the evolution of existing mobile network platforms, including highlighting potential impacts to ensure that relevant obligations capability can be maintained.
- Act as a point of contact for faults/data quality issues reported by Law Enforcement Agencies (LEA) and work across Operations teams to ensure prompt resolution.
- Assist in the support of Global DR & DD platforms

**What you'll bring**:

- Knowledge of TI and CD and how that can be discharged lawfully.
- Knowledge of all systems used for TI and CD products.
- Knowledge of specific mobile products and services including their platforms and underlying network architecture including knowledge of specific end to end Obligations system design, standards and applicable underlying security requirements to facilitate support of those platforms. Experience in the use of Linux command line.

**Additional** Security Clearance**: The nature of our work means you will be expected to obtain and maintain a DV clearance, so if you don’t currently have one, we will need to undertake pre security checks before starting the role with us.**Diversity and Inclusion**:
**What's in it for you**:

- Discounted BT Broadband, TV & mobile packages and BT products
- On target Bonus
- 10% pension contribution
- Professional development and paid for industry certifications/qualifications
- Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
- Well-being support for you and your family
- 3 days paid volunteering a year- KZA268**Our leadership standards**

**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers

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