Service Advisor

3 weeks ago


Isle of Wight, United Kingdom Snows Group Full time

**Location**

Isle of Wight

**Region**

Hampshire

**Category**

BMW - Isle of Wight (SBI)

(Service)

**Vacancy Type**

Permanent/Full Time

**Salary**

£26,250 basic, plus competitive, uncapped bonus package

**Job Summary**

**The Driving Spirit**

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a **Service Advisor** to join our fantastic **BMW** dealership based o**n Isle of Wight **.

**Your day**

As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

Your day will include:

- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow up systems.
- Providing customers with estimates, and notifying customer’s promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.

**Have you got what it takes?**
- Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- PC/ Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.

**What is in it for you?**
- Highly competitive salary and bonus scheme with use of company car.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
- Birthday day off
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant - tool box insurance

**Hours of work**:
Monday to Friday 08:15 - 17.30 (with 1 hour for lunch)

Saturday 08:30 - 12:30 (1 in 2 rota)


  • Service Advisor

    3 weeks ago


    Crosby, Isle of Man, United Kingdom Holt Recruitment Ltd Full time

    Vehicle Service Advisor – Motor Mall & Jacksons We’ve partnered with Jacksons and Motor Mall and looking for a Vehicle Service Advisor to join the busy team, offering a brilliant opportunity for you to be able to progress your career as a Vehicle Service Advisor within a multi-franchise dealership. This role offers a full training for those who would...

  • Clinical Support Desk

    1 month ago


    Isle of Wight, United Kingdom Isle of Wight NHS Trust Full time

    Are you a paramedic or nurse looking for something new? Would you like to be part of the second most improved Ambulance Service in the country? If so, the Isle of Wight Ambulance Service may be the service for you! We are looking to recruit paramedics / nurses to be part of our clinical team situated within our combined 111 / 999 service. This rewarding yet...


  • Newport, Isle of Wight, United Kingdom Solent Beds and Furniture Full time

    An exciting new opportunity has opened at the Isle of Wight’s go-to furniture stores! We are looking for someone to join our office team as Customer Service Advisor, in Lake. Your key duties & responsibilities will include, but not be limited to: Open and maintain customer service records and information. Manage incoming calls. Build...

  • Patient Advisor

    3 days ago


    Sandown, Isle of Wight, United Kingdom The Bay Medical Practice Full time

    Patient Advisor (Receptionist) Are you looking for an exciting new role working with a fantastic and supportive team? If so, we would love to hear from you. The Bay Medical Practice is a busy GP Surgery with sites in Sandown and Shanklin with almost 28,000 registered patients. We are currently looking to recruit either full-time or part-time patient...


  • Newport, Isle of Wight, United Kingdom Solent Beds and Furniture Full time

    An exciting new opportunity has opened at the Isle of Wight’s go-to furniture stores! We are looking for someone to join our office team as Customer Service Advisor, in Lake. Your key duties & responsibilities will include, but not be limited to: Open and maintain customer service records and information. Manage incoming calls. Build...


  • Newport, Isle of Wight, United Kingdom WP Recruitment Full time

    Contact Centre Advisors Industry: Infrastructure Location: Newport, Isle of Wight Hours: 7am - 7pm dayshift / 7pm - 7am nightshift Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate Duties: Responding to customer calls within set timescales, complaint handling, providing and processing information. Maintaining in house, complex...

  • Emergency Call Taker

    1 month ago


    Isle of Wight, United Kingdom Isle of Wight NHS Trust Full time

    We at the Isle of Wight Integrated Care Hub are seeking to recruit Health Advisors to work in our Emergency Operations Centre within our highly functioning Integrated Care Hub at St Mary's Hospital. Previous applicants and those unsuccessful at upcoming interviews need not apply **Please note that successful applicants will be working for the Isle of Wight...

  • Customer Advisor x3

    3 weeks ago


    Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time

    Do you have amazing communication skills and a desire to assist people? Are you enthusiastic when dealing with a variety of enquiries? Would you enjoy working in an environment where no 2 days are the same? If the phrase ‘can do attitude’ describes your approach, then we have the ideal opportunity for YOU!! The Contact Centre is currently seeking...


  • Newport, Isle of Wight, United Kingdom WP Recruitment Full time

    Contact Centre Advisors Industry: Infrastructure Location: Newport, Isle of Wight - this is not a remote working role Hours: 7am - 7pm dayshift / 7pm - 7am nightshift Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate Duties: Responding to customer calls within set timescales, complaint handling, providing and processing...


  • Isle of Sheppey, United Kingdom Saint-Gobain Full time

    **We are looking for an enthusiastic Customer Sales Advisor to join our team at Jewson Sheerness (ME12 1QE)!** **Part Time 23.5 hours per week** This is an essential role within the branch network, you will build relationships with customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our...


  • Newport, Isle of Wight, United Kingdom WP Recruitment Full time

    Contact Centre Advisors Location: Newport, Isle of Wight - this is not a remote working role Hours: 7am - 7pm dayshift / 7pm - 7am nightshift Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate Responding to customer calls within set timescales, complaint handling, providing and processing information. Maintaining in...

  • Sales Advisor

    1 month ago


    Isle Of Man, United Kingdom New Look Full time

    Sales Advisor - Permanent- Douglas- 12 hours, 16 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the...


  • Borough of Halton, United Kingdom PHOENIX Healthcare Distribution Limited Full time

    **Customer Service Advisor(s)** The PHOENIX Group are currently looking for Customer Service Advisors who have a passion for delivering the best possible customer experience. Based at their contact centre in Runcorn, your overall responsibility will be to provide excellent levels of customer service to our customers at all times. The position requires a...


  • Borough of Halton, United Kingdom PHOENIX Healthcare Distribution Limited Full time

    **Customer Service Advisor(s)** The PHOENIX Group are currently looking for Customer Service Advisors who have a passion for delivering the best possible customer experience. Based at their contact centre in Runcorn, your overall responsibility will be to provide excellent levels of customer service to our customers at all times. The position requires a...


  • Borough of Halton, United Kingdom PHOENIX Healthcare Distribution Limited Full time

    **Customer Service Advisor(s)** **WA7 3DJ** The PHOENIX Group are currently looking for Customer Service Advisors who have a passion for delivering the best possible customer experience. Based at their contact centre in Runcorn, your overall responsibility will be to provide excellent levels of customer service to our customers at all times. The position...

  • Quality Advisor

    6 days ago


    Isle of Skye, United Kingdom Balfour Beatty Full time

    **About the role** Balfour Beatty - Isle of Skye - Scotland Here at Balfour Beatty, our work inspires communities and advances society. Our commitment to sustainability looks even further - generations further. Join our Power Transmission & Distribution team as a **Quality Advisor **to be based on the** Isle of Skye** **Region** and you’ll be part of our...


  • Borough of Halton, United Kingdom PHOENIX Healthcare Distribution Limited Full time

    **Customer Service Advisor** **37.5 hours a week** **Runcorn, Cheshire** **£21,853** The PHOENIX Group are currently looking for Customer Service Advisors who have a passion for delivering the best possible customer experience. Based at their contact centre in Runcorn, your overall responsibility will be to provide excellent levels of customer service...


  • London Borough of Lambeth, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Vauxhall Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...


  • Metropolitan Borough of Gateshead, United Kingdom Major Newton Aycliffe Full time

    Whats on Offer; Weekly PayTemp to Perm Incoming calls only Access to free 24/7 Health advise Discounted Gym Membership Free car parking Overtime after 40 hrs Major Recruitment are currently seeking experienced Customer Service Advisors to join our team in Gateshead. This is a great opportunity to secure a full time ongoing position. The Role; Handling...


  • Isle of Skye, United Kingdom Saint-Gobain Full time

    **Do you enjoy delivering a first-class customer service experience?** **Do you enjoy having a flair for helping customers with their buying decisions?** **Do you want to build a long-term career with a top employer who can support your desire to learn and progress?** Jewson in Skye is recruiting now for a Customer Sales Consultant part-time...