Acute Family Support Worker

3 weeks ago

Wrexham, United Kingdom Adferiad Recovery Full time

Adferiad Recovery delivers a new, flexible, and co-ordinated response to the exceptional circumstances faced by people with co-occurring mental health and substance misuse conditions and related issues. We harness the talents and experience of our founding and long-established leading Welsh Charities CAIS, Hafal, and WCADA in their fields, enabling our projects to meet the needs of our most vulnerable with a single, unified, and comprehensive approach.

An opportunity has arisen for a passionate and self-motivated individual to join our team as a **Acute Family Support Worker **based in **Wrexham.**

**Hours: 15 hrs over two days. Monday Tuesday 9am to 5pm**

**Salary: £**21507.75 per annum (£8603.10 pro rata)

**Holidays**: 25 days per year plus 8 public holidays (pro rata)

**Period of Notice**:1 week during probation; 6 months thereafter

**Probationary Period**: 6 Months

**Based at: 21 Barter court Hightown Wrexham. LL13 8QT**

**Responsible to: County Manager**

**Job Purpose**:
Under the direction of their line manager, the post holder will undertake Carers who are in crisis, provide one-to-one, support and interventions to improve the lives of families and Carers affected by serious mental illness. To equip families and Carers with skills, knowledge and coping strategies to ensure their own well-being. This is to be achieved by visiting Carer’s within their own homes, in the community, at hospital settings or Carers groups established within Conwy County, thus enabling Carers to manage the impact of their caring role. To work in partnership with other statutory, voluntary, private sector organisations and community facilities to ensure Carers are able to access other existing services.

**Main Duties and Responsibilities**:

- Receiving and dealing with referrals from other agencies, as well as self-referrals.
- Promoting Carers Assessments via N.E.W.C.I.S
- Providing services on a one-to-one casework basis.
- Identifying and meeting the needs of individuals to enable them to maintain their wellbeing and caring roles.
- Providing information, advice and guidance as appropriate and in a timely manner.
- Assisting Carers in identifying areas of support and identifying the best option of support for them and/or the cared for.
- Providing emotional and practical support to carers and family members.
- Communicate clearly, effectively and professionally with individuals receiving service, Support Workers, Carers, Referrers and other Professionals via multiple formats (i.e.face-to-face, telephone, in writing etc.)
- Signposting/referring on to other specialist/appropriate services in a timely manner.
- Completion of individual support plans and exit plans.
- Producing reports for internal/external purposes
- Ensuring data collection and appropriate recording of records and presentation for monitoring, evaluating the effectiveness of the service and Quality Assurance reports as directed by the County Manager or other Adferiad Recovery Managers.
- To assist in collating carer feedback and information to evidence need for improvement of existing Carers services and/or development of new services.
- Follow procedures for general record keeping, data collection, saving and archiving - adhering to confidentiality and data protection policies.
- Actively seeking opportunities to promote the services offered by the organisation within the local community, and potential sources of referral. Including attending events for this purpose and the distribution of locally produced publicity material.
- To maintain an effective and responsive service to meet the developing and changing needs of the organisation.
- Act in accordance with the provisions of the Data Protection Act 1998 and Information Governance Policies.
- Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974.
- To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify the line manager promptly if there are any concerns.
- To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role and your own personal development.
- To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies.
- As with all employees, workers and volunteers; to encourage people to join Adferiad Recovery as a member.
- To carry out all activities in accordance with Adferiad Recovery’s Equal Opportunities Policy.
- To carry out all reasonable tasks commensurate with the post as directed by Adferiad Recovery’s line management.

**Qualifications**:

- There are no specific qualifications but there must be evidence of commitment to personal and career development relevant to the post.
- Holding, or a willingness to work towards a qualification in Social Care at Level 4 would provide evidence of competence for the post.

**Experience**:

- Must be

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