![Gasworks Plumbing & Heating Ltd.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Co-ordinator
3 weeks ago
**Gasworks Plumbing & Heating Ltd - Delivering quality plumbing and heating services.**
We are looking for an Customer Service Co-Ordinator to join our team.
- _**Your key responsibilities will include**:_
- Answering phone calls, arranging service calls and compiling quotes
- Scheduling appointments
- Responsible for consistent day to day delivery of high-quality customer service through a team of both directly employed engineers and subcontractors
- Act as primary liaison between clients, sub-contractors, engineers and management, providing information, answering questions, and responding to requests
- Diary management for engineers
- Maintaining organised records of bookings
- Documenting daily completions
- Invoicing and allocating cash received
- Performing other general office tasks as needed
- _**To be successful in this role you will need the following**:_
- Proven experience working in a customer service role
- Strong organisational skill and attention to details
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office and QuickBooks accounting software useful
- Ability to work independently and in a team environment
- Desire to learn
- _**Requirements**_
Basic knowledge of plumbing and heating industry - useful but not essential.
Excellent written and verbal communication skills.
Strong attention to detail and ability to multi-task in a fast-paced environment.
Able to build strong client relationships
Pay: £12.00 per hour
Expected hours: No less than 30 per week
**Benefits**:
- Casual dress
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Potters Bar, EN6 5HP: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 3 years (preferred)
- Administrative experience: 3 years (preferred)
**Language**:
- English (required)
Work Location: In person
Reference ID: GW- Service Co-Ordinator
Expected start date: 03/06/2024
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