Lettings Coordinator

2 months ago

Basingstoke, United Kingdom VIVID Housing Full time

**We’re VIVID -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people**

We’re recruiting for a Lettings Coordinator to join our team Based out of our Basingstoke office, we offer a flexible approach to working between home and our offices. This is a **12 month fixed term position**, working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working.

**Here’s the facts about the role**:
As lettings coordinator, you’ll provide an efficient lettings service to prospective and existing customers across a range of property types. You’ll manage the complete void and lettings process to achieve the quickest re-let times, working closely with the void repairs teams to make sure the voids process is effective. And that information is shared, and handover dates are agreed.

You’ll assess applicants and co-ordinate viewings and sign-ups, ensuring that you keep customers informed at all stages of the process; therefore creating a positive customer experience As part of this process, you’ll undertake affordability and suitability checks, managing the nominations process between local authority and other partner landlords. Effective relationship building is an important part of your role as you’ll be required to establish partnerships with relevant voluntary and statutory agencies, local authorities and other relevant support agencies.

Cross-team working is important as you’ll have regular contact with our neighbourhood teams to complete the necessary assessments and visits. As well as the support teams to make sure customers are referred at the start of their tenancy (if necessary). You’ll have a good background in a customer focused role with experience of liaising with internal and external customers. You’ll work well as part of a team, using your initiative to effectively manage your workload with mínimal supervision. It’ll be really beneficial if you have existing knowledge of social housing and lettings processes.

**First stage interviews are due to take place Friday 10 May.**

We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.

We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built around 1,400 last year.

This is summed up in our vision “More homes, bright futures”.

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