Lettings Coorinator

We’re VIVID -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people

We’re recruiting for a Lettings Coordinator based in Basingstoke. This is a full-time, fixed term contract position for 6 months working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working within the Lettings team and other colleagues across the business.

Want to know what we can offer you?
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- Private Medical Insurance
- A generous contributory pension
- Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
- Discounts portal to save money on various products and services, including holidays, shopping and cinema
- Electric car scheme
- A real sense of work/life balance where we promote flexible working and an agile culture.

Here’s the facts about the role:
As lettings coordinator, you’ll provide an efficient lettings service to prospective and existing customers across a range of property types. You’ll manage the complete void and lettings process to achieve the quickest re-let times, working closely with the void repairs teams to make sure the voids process is effective. And that information is shared, and handover dates are agreed.

You’ll assess applicants and co-ordinate viewings and sign-ups, ensuring that you keep customers informed at all stages of the process; therefore creating a positive customer experience As part of this process, you’ll undertake affordability and suitability checks, managing the nominations process between local authority and other partner landlords. Effective relationship building is an important part of your role as you’ll be required to establish partnerships with relevant voluntary and statutory agencies, local authorities and other relevant support agencies.

Cross-team working is important as you’ll have regular contact with our neighbourhood teams to complete the necessary assessments and visits. As well as the support teams to make sure customers are referred at the start of their tenancy (if necessary). You’ll have a good background in a customer focused role with experience of liaising with internal and external customers. You’ll work well as part of a team, using your initiative to effectively manage your workload with mínimal supervision. It’ll be really beneficial if you have existing knowledge of social housing and lettings processes.