Band 5 Estates

3 weeks ago


Ilford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

An exciting opportunity to join the Trust Estates and Facilities Directorate to support us in the monitoring of the Soft Facilities, TFM Contract at King George Hospital & satellite sites.

You will be responsible for physical daily monitoring of the Soft FM service elements of the TFM Contract (Domestic /Portering & Patient Catering ) provided by our external provider MITIE.

The post holder will be responsible to the Soft FM Contract Manager and will be key to ensuring feedback on service standards required under the contractual obligations. Applicants are required to be flexible as the role requires some earlier morning starts for advanced planned audits.

Hospital experience is required, however full training will be provided.
- To support the Soft FM Contract manager to monitor the performance and KPI’s of the facilities outsourced contract (includes domestic, pest control, Patient Catering and Portering Services).
- To undertake plan joint audits in wards/departments and ad-hoc audits when required
- This post provides support to the Clinical & Corporate Divisions, by monitoring the service and facilities to deliver a clean, Safe and patient focused environment, whilst ensuring that the contract portfolio managed, delivers to specification and within the contract price.
- Communicate effectively with on-site managers and matrons to ensure escalations of service issues are well managed and the lines of communication are open and receptive.

Under the leadership of our Chair, Jacqui Smith and Matthew Trainer, our Chief Executive we provide care for the residents of three diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic and Harold Wood Polyclinic.

As we recover from Covid-19, we’re proud to be leading the way in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and this will be one of the many benefits of our closer collaboration with Barts Health. Working with them and with all our partners across north east London, we will find a sustainable solution to enhance patient care.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.



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