Visitor Operations

3 weeks ago


Sevenoaks, United Kingdom National Trust Full time

Summary We're looking for a Visitor Operations and Experience Manager to join our Property Leadership Team at Knole.

This is a great opportunity to deliver our programme of events and exhibitions, use audience insight and strong marketing to build diverse audiences and set the service standards across all disciplines.

**Fixed term contract (maternity cover) from May 2023 to May 2024.**

**Interviews will take place at Knole on Monday 27th February and Wednesday 1st March.**

**This is a fixed term contract due to end when the previous employee returns from maternity leave.At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months **.** What it's like to workhere Leading a brilliant team of staff and volunteers, you'll play a meaningful part in ensuring visitor experience and operational needs are built into our business model. You'll champion our values, particularly our 'Everyone Welcome' agenda, across the largeand complex site.

You'll take part in duty management, deputising for the General Manager (including regular weekends) as well as running the visitor operation and setting our strategic direction.

Knole is a stunning property which boasts a 1000 acre deer park, historic showrooms with a world-class collection of paintings and furniture, sprawling courtyards, gatehouse tower and conservation studio. We are passionate about caring for this wonderfulproperty and visitors are at the heart of all we do.

Click here for more information about this location What you'll be doing Working with key partners, you’ll open up Knole's history and stories for visitors to enjoy, delivering high quality programming, drawing in audiences and raising the property's profile. You’ll promote and market experiences, products and programming fora broad range of audiences.

As a member of the leadership team, you’ll oversee day-to-day visitor operations, ensuring excellent everyday delivery. You'll have budgetary control, whilst maximising income generation, from admissions, events and membership to be re-invested at Knole.

You’ll create a positive and productive work environment for your team, who lead on visitor welcome, events, learning, marketing and more. You’ll manage the recruitment, coaching and staff development within our important visitor facing team. You’ll alsomanage volunteers, whose time and energy enables us to open across a seven-day week, all year round.

Who we're looking for
- A track-record in visitor operations and engagement
- Ability to engage with our partners with ease and confidence
- Ability to keep a calm presence at the property, able to bring people together to ensure a united team
- An understanding of managing an operation i.e., rotas, budgets and planning across a large and complex site
- A leader who takes time to support their team
- An understanding and experience of developing and delivering programmes of events and exhibitions supported by effective marketing campaigns
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Click here to find out more about the benefits we offer to support you.


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