Housing Assistant

**Housing Assistant - HMO and Grant Processing**:
**Closing date**: 12/04/2024**Reference**: REQ105262
- 37 hours / Fixed-Term- 24,294 - 25,545 *- County Hall, Aberaeron- *All salary values are pro-rata.- About the roleWe are looking to recruit a Housing Assistant to join our Housing Team on a fixed-term, full time basis:

- to fulfil the role of Liaison Officer for the processing of housing grants, loans and HMO licences
- to undertake detailed and specific duties in relation to the requirements of the Housing service

On a day to day basis you will:

- provide advice and assistance to the public within area of work, in writing, by telephone or face to face
- ensure that the Housing Grants and Loan Service gives high priority to customer care ensuring that all complaints are fully and properly dealt with at an early stage
- liaise with other Services of the Council and external agencies to ensure the efficient and effective operation of the Housing Grants & Loans Service

We are looking to recruit an individual:

- to be an effective communicator to a wide range of audiences both orally and in writing
- ability to show empathy to clients including those deemed vulnerable
- able to cope in stressful or confrontational situations when dealing with clients, contractors or other internal or external agencies
- to have a friendly and helpful disposition
- to have a flexible attitude towards the overall needs of the section
- ability work as part of a team
- able to build effective working relationships within and outside the Authority

In addition to the above, we require an individual with a degree of fluency in the Welsh language. A successful applicant without the required Welsh language skill will be fully supported to reach the desired standard within two years of appointment.

In exchange for your skills and commitment, we will offer you a range of employee benefits including Flexible hours scheme, competitive annual leave allowance and a generous pension contribution scheme. More information about our wide-range of employee benefits can be found here. In addition, we are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us.

Job Description and Person Specification
- What we offer- Work-life balance- Lifestyle savings scheme- Generous employer pension scheme- Cycle to work scheme- Learning and development- Where you'll work**Porth Cymorth Cynnar - Community Wellbeing and Learning**

We provide early help, prevention and intervention services to a range of groups and individuals across the County. Our aim is to identify need and offer support before issues and concerns become too great and more formal intervention is needed. Our key functions include:

- Lifelong Learning and Skills
- Leisure & Wellbeing
- Early Intervention Services
- Support and Prevention Services
- Ceredigion Pupil Referral Unit

**County Hall**

The County Hall is a historic building, centrally located in the pleasant harbour town of Aberaeron. Whilst the County Hall is one of our smaller offices it houses the town's public library and is therefore a popular hub for the community....
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**Aberaeron**

Aberaeron is a picture perfect harbour town and is one of Ceredigion's best loved holiday destinations with fashionable places to stay and eat.