Partner Care Advisor

At ITC we are well known for being super friendly, super efficient and always willing to go the extra mile to ensure our client's IT issues are dealt with in the best possible way quickly and effectively.

Our Partner Care team are the heartbeat of ITC Service, they are the face (and voice) of the business and the main point of contact for our clients and future clients. We consider our clients to be our 'partners' as that is how we work with them, in partnership.

The team is small but mighty and has already grown over recent months to include a 'quick fix' team tackling basic IT issues as well as becoming involved in customer success, dispatching tickets to appropriate resources and also supporting the sales process. There's nothing this team can't do

We're looking for someone to join this rapidly growing team who is excited to deliver amazing customer service and shine. Someone who is adaptable, keen to get involved in the development of the team and most importantly someone with the patience to deal with clients when things can get crazy busy and demanding.

The role predominanly involves managing first contact with clients and guiding them through this interaction in a positive and memorable way, ensuring their query is logged or directed to the correct team.

Going forwards this team are expected to engage in proactive customer service, checking in on clients to ensure they are happy with the service and seeing if we can assist and make the partner journey in any way better.

It's an exciting time to join ITC Service with the business continuing to grow, diversify and continuing to deliver an exceptional service.

Our staff incentives including private health care, enhanced leave, quarterly socials, unlimited training opportunities and the most competitive salaries in the area make us a great place to work and progress your career.

**This position is 42.5 hours a week (8am - 5pm Mon-Fri) and would be office based at our Monkton HQ., Hebburn.

If you'd like to discuss the role in more detail please call Chloe Henderson on 0191 416 2002.

**Salary**: £18,000.00-£23,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
COVID risk assessments and procedures are in place.

Ability to commute/relocate:

- Hebburn NE31 2EX: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Application deadline: 05/06/2023
Reference ID: ITC - Partner Care
Expected start date: 05/06/2023