Operations Supervisor

**Purpose of the Role**

Manager efficiency and productivity on site. Ensure site information is captured and recorded correctly. Assist in supervision on site.

**Key Responsibilities**
- First line supervision of operational team all-round performance.
- First point of contact for all engineers.
- Ensure engineers are prepared and equipped in advance of attending site to avoid ‘customer turn backs and site access is arranged as required.
- Resource management to ensure correct personnel and equipment are on site on time.
- Ensure respective shift times are completed on site unless otherwise agreed
- Awareness of daily whereabouts/programming of work.
- Ensure any deficiencies in service are reported to the Operations Manager.
- Ensure completed contract paperwork is handed in and CCTV data and drawings are transferred in a timely manner upon completion of site works.
- Complete quality checks and health and safety site audits.
- Onsite support and supervision.
- Site visits and inspections.
- Carry out toolbox talks.
- Order materials and plant as required.
- Manage time keeping of operatives
- Accuracy of timesheets
- Accuracy of job sheets
- Drivers Books and Vehicle Checks
- Maintenance of vehicles and equipment
- Be part of the On Call Rota

It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.

**General Responsibilities**
- The Company is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation.
- To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.

**Key Measurements**
- Site visits & inspections.
- Toolbox Talks.
- Accuracy of timesheets.
- Accuracy of job sheets.

**Experience and Qualifications**
- IT literate
- Drainage technical knowledge and experience

**Personal Skills**
- Driven and enthusiastic
- Focus, thoroughness and keen attention to detail, including maximising value and minimising costs.
- Solid problem solving, decision making and analytical capabilities.
- Lead by example and show a commitment to service excellence.
- Excellent planning & organisational skills.
- Ability to work under pressure and to deliver results
- Excellent verbal and written communication skills.
- Polite and approachable always.
- Excellent telephone and negotiation skills.
- Must be detail conscious with a high regard for accuracy and well organised.
- Excellent administration skills are required.
- Has a ‘can do/will do’ attitude.
- Analysis of own performance and takes steps to improve this.
- Remains focused when faced with competing demands.
- Keeps people informed of progress on key tasks.
- Adapts their communication style to suit their customer / colleagues, responding to their feedback or queries.
- Accepts new ideas and change initiatives.
- Always conducts themselves in a courteous and professional manner.
- Always maintains the strictest levels of confidentiality.

**Jet Aire Services Group Benefits Package**

As well as being a great place to work, we offer our employees a range of benefits including.
- The Hub - for JAS People
- Our employee engagement platform that also offers unbeatable money saving discounts.
- An Employee Assistance Programme (EAP).
- Our EAP is a free and confidential employee benefit designed to help deal with issues that could be affecting general wellbeing.
- JASafe Always
- We are committed to making Jet Aire Services Group a safe place to work.
- Cycle Scheme
- Eye Care
- Refer-a-Friend incentive.
- We hope you enjoy working here so much, you recommend us to your friends and family, you can earn £250.00 for referring us.
- If you pride yourself in delivering a quality service, want to work for a financially stable business who offers an attractive overall benefits package, and your values align with ours, we look forward to hearing from you._