Legal Disrepair Case Manager
2 weeks ago
**My client is recruiting for a Legal Disrepair Case Manager to join their Housing Associate in London on a 12 month FTC.**
**Purpose of role**
- To assist in the Management of Legal Disrepair cases in line with the Legal Disrepair Protocol.
- Liaise with solicitors and residents in order to resolve outstanding repair /claims through to resolution.
- To assist in identifying trends through analysis and reporting.
- To liaise and assist the contractors in completing repairs to a high standard, including visiting residents at their homes.
**Departmental Responsibilities**
- To work within the Peabody procedures for Legal Disrepair Protocol.
- To participate actively in, taking responsibility for ensuring the delivery of service.
- Working closely with the Legal Team, Surveying and contractors to ensure effective communication and liaison arrangements are followed.
- To assist in identifying issues requiring a management input to ensure that effective solutions are developed and implemented.
- To work with the business partners to drive delivery of key performance indicators.
**Role Specific Responsibilities**
- Working to tight deadlines in accordance to the Disrepair Protocol
- Knowledge of Housing Law - section 11
- Strong communication skills
- Cross departmental working in relation to repairs and maintenance
- Attention to detail
- Forensic analysis
**Key performance indicators**
- Meet or exceed response rate required within the legal disrepair protocol
- Ensure solicitor and resident letters are concise and comprehensive and meet the quality standards met.
- Evidence that you have strong communication channels with internal and externals customers.
- Meet or exceed the deadlines of notification and ensure that all systems are updated to reflect actions carried out.
- Manage relationships and deadlines provided with contractors and internal staff to deliver excellent customer experience during th
**Skills/experience required**
- Experience in working in a fast-paced environment
- Ability adhering to tight deadlines
- Sound knowledge of the disrepair protocol
- Ability in working under pressure
- An understanding of project management skills
- Ability to negotiate
- Ability to convey important messages through good presentation skills
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