Administrator

2 weeks ago

London, United Kingdom Crematoria & Memorial Group Full time

Administrator

Full-time, permanent

East London Crematorium & Cemeteries

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness, and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises, and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations, and we aim to do this by persistently delivering excellent client service through the continued dedication of our people.

The East London Cemetery and Crematorium are situated in Plaistow and serve the London Borough of Newham and surrounding areas. The cemetery was opened in 1872. The site covers approximately 33 acres. The site has a great sense of community and people choose us because they feel we offer the personal touch with staff that treats everyone with dignity and respect.

The East London Cemetery and Crematorium are looking for a professional and compassionate individual to join our collaborative and dedicated team as an Administrator on a full-time basis.

**What Will I Be Doing as an Administrator?**

As an Administrator, you will be responsible for liaising directly with Funeral Directors, Clients, and other stakeholders ensuring any specific requests from the family regarding the chapel set-up are carried out.

Other duties will include:

- Inputting the cremation and burial paperwork onto our bespoke online/computer system to comply with Industry regulations.
- Update the memorial ledgers and archives.
- Preparation of all documentation to facilitate the daily operation of the crematorium.
- Maintain accurate records to comply with industry regulations
- Liaise with Funeral Directors, Ministers, and families/clients ensuring that any specific requests are inputted in the database regarding services that are carried out.
- Provide emergency cover, as a chapel attendant, in their absence.
- Laying to rest (Scatter all interments).
- Preparation of banking, and client invoices, collating petty cash returns, and supporting with credit control duties.
- Maintaining accurate, indexed records of funeral arrangements.
- Maintaining confidentiality when processing legal burial and cremation documents.
- Ensure that stationery stocks are kept at a reasonable level, without shortage or overspending.
- Ensure that the company’s policy on cash handling is adhered to.
- Carry out any other duties when reasonably requested to do so by your Line Manager.
- In addition, the administrator will provide cover as a chapel attendant, as and when required. (full chapel attendant training will be provided

**What Do I Need?**
- Previous experience in a Customer Service and Administrative position. (essential)
- Proactive approach and ability to communicate effectively with a range of people
- Presentable at all times, acting with professional conduct and showing empathy.
- Excellent attention to detail is essential.

**Advantageous**:

- Previous experience in the industry, though this is not required, as full training will be provided.

**What are the next steps?**

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**Equality, Diversity, and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.

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