Claim Handler
7 months ago
**Claim Handler (Deployment Team)**
**Job Types**: Full Time. Permanent. Office based.
Working hours: 37.5 hours per week Monday - Friday 08:45 am - 17:15pm. No weekends or Bank Holidays.
**Would you like to join a growing successful, modern motor claims management company?**
At Incident Management Solutions (IMS) we specialise in helping our clients deal with the 'vehicle journey' after a motor incident; whether it be Repair, Total Loss or just Engineering.
**What you’ll be doing**:
As a Claim Handler, you’ll be responsible for making sure all claims are deployed to the correct supplier and keep the customer updated on progress.
**You’ll also**:
- Manage Inbound/Outbound calls from various sources such as Clients/policyholders/body shops/insurers;
- Review, action and respond to incoming written correspondence from clients, suppliers and policyholders in association with the deployment process;
- Inbox management;
- Act as a liaison to field calls to the correct department;
**What you’ll need**:
- Excellent verbal and written communication skills
- Excellent organisational and multi-tasking skills
- Good attention to detail
- Ability and willingness to learn and develop
- Knowledge of Microsoft and I.T packages particularly Excel.
**What we offer in return**:
- A fun and fast paced environment of work, where we have regular events and competitions;
- 30 days annual leave inclusive of Bank Holidays that increases with service;
- Health Cash Plan from your first day
- A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more;
- Flexible benefits after 2 years’ service that include: Subscriptions Allowance, Personal Care Allowance, gym membership, dental or healthcare;
- A structured pathway to learn and develop including the opportunity to gain a highly acclaimed and recognised qualification at work.
**What’s next?**
We believe in the power of diversity here at IMS. We strongly encourage applicants from all parts of society.
Your details will be vetted by our HR department and your CV will be held for a period of at least 6 months.
NO AGENCIES PLEASE.
**Job Types**: Full-time, Permanent
**Salary**: From £23,000.00 per year
**Benefits**:
- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Call Handling: 1 year (required)
Work Location: In person
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