Customer Support Admin

2 months ago


Belfast, United Kingdom VANRATH Full time

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of a **Customer Support Administrator. **Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

Shifts are held over **Monday to Friday **(1 Hour Lunch). No weekend working.

The role will be **Hybrid** working (3 days Working From Home and 2 days in **North Belfast - Dargan Crescent** office). Initial first few days training will be in office.

**This is an immediate need for the company, and individuals who are immediately available will be preferred to others. **Initially this will be a 4-month contract (Great likelihood of Permanency depending on performance).

Equipment will be provided to yourself for Home working.

**Salary**

£24,000 + other Additional Benefits (Top Company)

**Responsibilities**

Seeking an experienced Administrator with exceptional customer service skills to support the coordination of our customer installations.
- Liaise with customers, the install team and the sales team to schedule customer installations and to communicate, understand and resolve issues relating to the installation process
- Contact customers for whom their installation is on hold in order to keep them informed of timescales
- Manage the installations calendar and daily issuing of works to contractors
- Provide information to customers to ensure understanding of the installation process, providing a top class customer service at all times
- Update trackers and logs on Excel and updating the netadmin and powerapps systems daily
- Process all MDU and wayleave requests
- Regular reporting of job status from the powerapp system
- Raise cancellation tickets and liaise with sales for on hold jobs

**The Ideal Person**
- Experience working as an Administrator + Experience with Excel
- Experience dealing with Customer calls
- Excellent communication skills, able to engage with various internal and external stakeholders across all levels
- Strong administrative experience
- High level of IT literacy
- **‘’**_In my eyes, VANRATH is the clear industry leader of recruitment in Northern Ireland. With a long history of placements, they have perfected the recruitment trade, which was made very clear to me during my time with them. Whether you plan to find your new role or work directly for VANRATH, you can expect nothing but the best.’’_
- ‘’Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.’’_

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Belfast

Reference ID: CSA2-VRATH


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