1st Line Systems Support Engineer

4 days ago


Bournemouth, United Kingdom Usay Compare Full time

**We are Usay Compare, the UK’s largest Private Medical Insurance Intermediary. Originating in 2008, we now have circa 250 employees and 4 office locations in Cirencester, Bristol, Bournemouth and London**

We are looking for a passionate 1st Line Systems Support Desktop and Server Engineer to join our team in Bournemouth on a full-time, permanent basis
**Hours required**: (37.5 hrs a week)
Mon/Tue/Wed/Thu: 7:30am - 3:30pm
Fri: 7:30am - 1pm
Saturday: 9am - 1pm

**What we can offer you**:

- A competitive salary of up to £29,000 based on experience
- Flexible working pattern with home and office working (must be able to commute into Bournemouth office - BH1 1JN)
- 28 days holiday. With an incremental holiday package
- Regular incentives and fundraising days
- Friendly, fun and supportive working culture
- Full in-house training programme with continued training and development
- Contributory pension scheme and discounted Private Medical Insurance
- Excellent facilities, including spacious break out areas and a well-presented office

This is a very hands-on, fast paced role that will require you to support the Systems Support Engineer maintain, upgrade, and implement all IT infrastructure needs ensuring all departments within the Company are fully functional and protected.

**The role**:

- To maintain and upgrade Company phone systems.
- To ensure the internal network is secure and all IT security regulations are enforced.
- To patch workstations for users as required.
- To decommission workstations for ex-users.
- Follow all disaster recovery procedures and ensure backups are off site at all times.
- To maintain internet access so employees can access the external servers.
- Ensure all calls are recorded in accordance with legislative and procedural requirements.
- To maintain user’s permissions on their workstations.
- To monitor activity on the network ensuring all IT regulations are being followed.
- To identify potential faults and remedy them before they escalate.
- To report to management hardware requirements and potential issues that may occur.
- To proactively strive to improve the hardware structure.
- To assist in IT project planning and delivery.

**Skills, Knowledge and Experience**:

- Previous experience working within a FCA regulated role preferred.
- Excellent Networking and infrastructure skills
- Excellent interpersonal skills, including questioning and listening at all times.
- Demonstrate confident and effective telephone skills.
- Excellent communicator across all levels
- Detailed understanding of the regulatory requirements and standards
- Previous experience of the following technologies and practices would be desirable:

- Windows Server 2008/2012 administration.
- Project Management.
- Microsoft Exchange server 2019 and 365 administration.
- VMWare/NetApp administration.
- Familiarity with Dreytek, Cisco and HP router technologies.



  • Bournemouth, United Kingdom Digital Waffle Full time

    1st Line Support Engineer Employment Type: Full-Time We are currently looking for a 1st line Support engineer to join a dynamic IT team as a 1st Line Support Engineer and make a difference in a growing business.As a 1st Line Support Engineer, you will be the first point of contact for technical issues and support requests, ensuring smooth operations for all...


  • Bournemouth, United Kingdom Usay Compare Full time

    **We are Usay Compare, the UK’s largest Private Medical Insurance Intermediary. Originating in 2008, we now have circa 250 employees and 4 office locations in Cirencester, Bristol, Bournemouth and London!** We are looking for a passionate 1st Line Systems Support Desktop and Server Engineer to join our team in Bournemouth on a full-time, permanent...


  • Bournemouth, United Kingdom Rubicon People Partnership Full time

    **1st Line Support Technician, Charminster, £20,000, Permanent** **Role Purpose**: As the **1st Line Support Technician**for **Ellis Jones Solicitors**, you'll play an important role of assisting the**IT department**with 1st line queries and supporting with other administrative duties. **As the 1st Line Support Technician, you'll be**: - Answering...


  • Bournemouth, United Kingdom JMK Resourcing Solutions Full time

    My Bournemouth based client is looking for a highly competent 1st Line Support Engineer to join its Helpdesk. Working as part of their support team, you will be responsible for assisting clients with their technical issues. This is a fantastic opportunity to join a growing national IT Support business, the position offers career progression. **Essential...


  • Bournemouth, United Kingdom JMK Resourcing Solutions Full time

    My Bournemouth based client is looking for a highly competent 1st Line Support Engineer to join its Helpdesk. Working as part of their support team, you will be responsible for assisting clients with their technical issues. This is a fantastic opportunity to join a growing national business, the position offers career progression. **Essential Skills...


  • Bournemouth, Bournemouth, United Kingdom Sterling Bridge Limited Full time

    Job Description:We are seeking a junior IT professional to join our team as a Junior IT Professional - 1st Line Support. As a key member of our Service Desk, you will provide technical support to our clients and work closely with our internal teams to resolve customer complaints.Main Responsibilities:Respond to customer inquiries and provide timely and...

  • 2nd Line Support

    1 week ago


    Bournemouth, United Kingdom Rubicon People Partnership Full time

    **2nd Line Support, Bournemouth, Up to £28,000** The **purpose** of this role As **2nd Line Support,** you'll work closely with members of the customer support team to ensure that customer systems are maintained, and any issues are solved in a professional and timely manner As the **2nd Line Support, you'll be responsible for**: - Providing **telephone...


  • Bournemouth, United Kingdom Oscar Technology Full time

    **2nd Line IT Support Engineer - Up to £33k - MSP - Huge progression, share schemes, hybrid working!!!** **What's in it for you?** Do you want to join an established MSP and further your career within an internationally renowned business? Do you enjoy learning new technologies? If yes, this could be a great challenge. This managed service provider offer...

  • 2nd Line IT Support

    4 days ago


    Bournemouth, United Kingdom Apache Associates Full time

    2nd Line IT Support ( some 3rd line) - Bournemouth - £32k pa Our Educational client are currently expanding their IT Support team across various UK sites and are looking for an experienced 2nd Line IT Support to join their team based in Bournemouth. As part of the IT Services department, the role is to deliver a high-quality support service to the our...


  • Bournemouth, United Kingdom Rubicon People Partnership Full time

    **2nd Line Support Technician, Bournemouth, £28,000** **Role Purpose**: As **2nd Line Support Technician** you'll play an important role within the small IT team, **ensuring 'business as usual'** operations with everything IT. You will join a **well-established law firm**, and be responsible for **resolving** 1st and 2nd line**IT support queries** across...


  • Bournemouth, Bournemouth, United Kingdom Sterling Bridge Full time

    Cloud Technology Career OpportunitiesThe Sterling Bridge is a leading provider of Cloud Technology services, and we are currently seeking a 1st Line Support Engineer to join our team. This role will involve working on cutting-edge projects and developing your skills in a rapidly changing industry.Role OverviewAs a 1st Line Support Engineer, you will be...

  • IT Support Engineer

    2 days ago


    Bournemouth, United Kingdom Sanderson Full time

    We are currently looking for a Technical Support Engineer to provide a mixture of 1st and 2nd Line desktop support. Ideally you will have experience supporting a range of Microsoft products such as Windows, Exchange/Outlook, Active Directory and MS Office.The role is part time 3 days a week or can be flexible to accommodate 22 hours a week across various...


  • Bournemouth, United Kingdom 1st Staff Full time

    Tutor OpportunityWe are seeking a qualified and experienced Tutor to work with students in the Bournemouth, Poole, and Christchurch areas who require additional support to access education. As an SEN Tutor with 1st Staff Limited, you will play a vital role in helping these students regain confidence and achieve their academic goals.**Job Requirements***...


  • Bournemouth, United Kingdom Spectrum IT Recruitment Full time

    Working across 1st & 2nd Line issues you will provide excellent customer service when responding to a variety on client issues, being empowered to take ownership from the initial call to resolution. As part of an experience teamed there is support on hand if issues become too challenging. The IT Support Engineer will be required to have the following...


  • Bournemouth, Bournemouth, United Kingdom BAE Systems Full time

    Job Title: Senior Fluid Systems EngineerLocation: Hybrid and flexible working arrangements are available.Salary: Circa £52,000 (dependent on experience)About the Role:We are seeking a skilled engineer to lead and develop functional engineering solutions that meet complex cross-functional interactions and requirements.This role involves engaging with...


  • Bournemouth, United Kingdom Mexa Solutions LTD Full time

    Azure Support Engineer, with strong experience working in IT Service Provider environment, ideally delivering Azure infrastructure projects, is required for a leading IT consultancy for a home based position with mínimal ad hoc travel to the Dorset office.The salary is £30,000 - £40,000. Azure Support Engineer Home Based + Ad hoc travel to Dorset office...


  • Bournemouth, Bournemouth, United Kingdom BAE Systems Full time

    Job SummaryWe are seeking a highly skilled Electrical Systems Engineering Lead to join our team at BAE Systems. As an Electrical Systems Engineering Lead, you will be responsible for leading and managing an engineering team to deliver the functional design and definition of Electrical Power Systems equipment.The ideal candidate will have significant...

  • Principal Engineer

    2 weeks ago


    Bournemouth, Bournemouth, United Kingdom BAE Systems Full time

    About the Role:The Principal Engineer - Fluid Systems is responsible for designing and developing the Mechanical Platform Systems that deliver critical ship services and crew life support capabilities for future nuclear submarines.This role involves collaborating with suppliers to develop equipment and component specifications that meet demanding product...


  • Bournemouth, Bournemouth, United Kingdom BAE Systems Full time

    We are seeking a highly skilled Principal EMC Engineer to join our team in BAE Systems. This is a challenging and rewarding role that requires a high level of expertise in electromagnetic compatibility. The successful candidate will be responsible for specifying and managing requirements and acceptance criteria specific to a system, platforms, or programmes,...


  • Bournemouth, United Kingdom The Work Shop Resourcing Ltd Full time

    We are seeking 1st Line Customer Support Operators to work for an exciting and fast growing organisation based in Bournemouth! Their industry-leading software platform serves businesses and their customers throughout the UK and Irelan, therefore they need someone who is positive, friendly and confident dealing with customers over the phone and on email, in...