![Pom’s Kitchen & Deli Ltd](https://media.trabajo.org/img/noimg.jpg)
Guest Service Assistant
3 months ago
**Department**: Senior Leadership Team & Across all sites
**Reporting to**: Head of Guest Service
**Contract**:Permanent
As and when required around the needs of the business demands including weekends, Bank Holidays & Evenings.
**Overall Objective**:To ensure all guests receive outstanding customer service in all properties whilst delivering the Pom's vision Small Details, Big Difference
- **Main Objectives**:
*
- Follow AA reservation standards for 5 star restaurant.
- To meet and exceed guests’ expectations.
- Support Group Op’s Manager
- To be the first point of contact for any guest feedback and ensuring any disputes or adverse comments are resolved to the guest’s expectations. (working with Group Development Manager)
- To ensure all purchasing and procurement guidelines are followed and adhered to.
- To follow and execute any reasonable request from your line manager.
- Make sure we Follow GDPR at all times.
- Reply to all guest feedback and review across all platforms.
- Work on group bookings and private hire to help grow sales.
**Job Types**: Full-time, Part-time, Permanent
**Salary**: £8.00-£12.00 per hour
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Store discount
Ability to Commute:
- Lichfield (required)
Ability to Relocate:
- Lichfield: Relocate before starting work (required)
Work Location: In person
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