Parts Advisor

7 months ago

Stirling, United Kingdom Arnold Clark Full time

**Salary**: £27,569 with up to £39,000 OTE plus benefits
**Type of work**: Permanent
**Location**: Stirling
About the role

**We offer our Parts Advisors**:
£39,000 OTE, made up of a competitive hourly rate, plus salary bonuses
33 days’ annual leave, rising to 40 with long service
Flexible hours
On-site and off-site training through our Parts Academy
Private healthcare and sick pay cover
Maternity and paternity packages

Hours - Monday - Friday, 8am - 5.30pm and alternative Saturday's 8am - 12pm.

About the role

Do you have customer service skills and experience working with stock? We’re looking for a Parts Advisor to work in our Volvo branch in Stirling. You don’t need to have previous parts experience to apply, as we’ll provide comprehensive training.

Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process. Being a pivotal member of the Aftersales team and making sure that the communication channels within at a high level, whilst maintaining a close working relationship with out Workshop Control and Customer Advisors to achieve a high level of customer satisfaction by effectively dealing with all parts orders and updates accordingly.

If you’ve worked in a retail environment before and have experience managing stock, you’ll already have some of the traits of a successful Parts Advisor. You’ll need to be comfortable using computers, but don’t worry - we’ll provide all the training you’ll need to use our systems.

Day-to-day duties

Identifying parts required for a vehicle.
Ordering parts from internal and external sources.
Picking and packing parts.
Communicating with the workshop.
Providing a quick and accurate service to our customers.
Invoicing.
Reviewing digital communications for customers.
Stock management.

Essential skills

Keen to learn, with a can-do attitude
The ability to work independently, but also as part of a team working towards the same goals
A great communicator - friendly, clear and concise
Enjoy working with your customers
Happy using computers, although we’ll provide training on all the systems you’ll need

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

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**Benefits**:
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance

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