Customer Success Coordinator

4 weeks ago

Wallingford, United Kingdom The Recruitment Group Full time

**The Recruitment Group is hiring**

We are looking for a passionate and collaborative **Hybrid** **Customer Success Coordinator** for our well-established client based in Wallingford, Oxfordshire.

**Salary : £23,000 per annum.**

Hours: 9am - 5.30pm - Monday to Friday (2 days in the office & 3 days working home)

Location: Wallingford, Oxfordshire

**Additional Benefits**:

- 25 days holiday per year, plus bank holidays
- Your birthday off
- Mental health and wellbeing support

**Purpose of the Customer Success Coordinator Role**:
To ensure a high level of customer satisfaction by exceeding attraction expectations and demonstrating in depth knowledge of our audience and platform to secure yearly subscription renewals and upgrades.

**Administration** of customer subscriptions is outstandingly delivered to secure high health scores and yearly renewals.

As **Hybrid** **Customer Success Coordinator** your duties will be:

- You will add organisation profiles and job roles to the platform via our CMS.
- You will support platform SEO with correct headings and use of keywords.
- You will optimise customer content on the platform with extra images and content.
- You will add customer creative and branding to the platform.
- You will support the production of customer reports.
- You will take a leading role in specific elements of the subscription based on your skills.
- You will input into our daily customer success scrums and process improvement sprints.
- You will identify and champion process improvements and efficiencies.
- You will share ideas, take on responsibilities and lead projects as you see them.

**About you**:

- HTML experience desirable.
- Computer literate - MS Office, CRM systems.
- Proactive, adaptable and a quick learner
- Collaborate with peers and other people inside and outside the business.
- You will be a team player, committed to and motivated by the success of the team.
- You will be accurate with data entry with an eye for detail.
- A confident and professional manner with excellent written, phone and conversational skills.
- You will have a positive, can-do attitude.
- You will be a problem solver, using your own initiative as well as reaching out and learning from others.
- You are agile, attentive and able to manage your own time and workload effectively.

We wish you the best of luck in your job search

If you would like to know how we will store and process your data, please visit us online at 'The Recruitment Group' to read our GDPR Data Protection Statement.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wallingford: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 5498085

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