Broker Support Technician

3 weeks ago

London, United Kingdom Next Employment Full time

This role is to work within the Property Segment as a Broker Support. A significant element of the role is related to providing technical support to the Broking units and assisting the operational head with the implementation and maintenance of robust processeswhich allow the delivery of a high-quality client service.

The full role requires the individual to support the brokers and compliment areas of the business which are shown below. However, it is recognised that the balance of time for an initial period requires a full engagement within the Property unit to understandits client base and book.

- Technical support of the Property, including the Mining and Power book, all territories, as directed by the Operational Head
- Engage with the brokers to ensure clients and the book are serviced to a high level
- Review of documents at key stages to ensure accuracy and completeness for subsequent processing
- Principle tasks;_
- Support the Brokers and Producers through the provision of MRC’s and information packs.
- Support fellow peers within the Broker Support Team and ensure adherence to all Contract Certainty requirements with specific reference to the appropriate issuance of Evidence of Cover
- Ensure the accurate and effective maintenance of data held within the PFP processing systems
- Liaise with key team leaders to ensure that the team delivers the appropriate level of support for all clients
- Consider and recommends amendments to the end to end process offered to this client base which takes into account the cultural environment and the specific service challenges which are relative to these territories
- Assisting our processing teams with any queries received via Xchanging
- Carrying out such projects and other duties and tasks as may from time to time be required
- Key Skills required_
- Experience in servicing open market and facilities contracts
- Understanding of the regulatory environment relative to the Insurance Industry in London and other region
- Confident and proactive in communication with Clients, Underwriters and senior colleagues
- Respectful, self-motivated and disciplined
- Ability to produce Market Reform Contracts and Endorsements and maintain awareness of changing requirements
- Ability to communicate with Clients and colleagues in a professional and respectful manner
- Ability to work under pressure and to meet deadlines
- Computer literate, including good knowledge of Microsoft Word, Excel and PowerPoint packages
- Experience in the use of London Market processes and systems (e.g DCOM, ATLAS, Crystal, PPL, Whitespace)
- Ensure settlement terms/PPWs are met, prevent potential funding or escalates problems to divisional management
- Daily monitoring with IBA team to monitor bad debt, cash and funding and escalate the problem to divisional management/IBA as appropriate
- Assisting with KYC due diligence procedures

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