Assessment Associate Relations Advisor

5 days ago

Rotherham, United Kingdom Pearson Full time

AA Relations Advisor

The Company

We are the world’s leading learning company with more than 20,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learningat scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we arealways re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supportsand inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committedto ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.

The Role

The AA Relations Advisor will act as a point of contact/advice/guidance for all areas of the business in respect to Associate related queries and concerns. The Advisor will also manage and facilitate a number of Associate related projects depending on howthose projects are distributed within the new team.

Pearson have an exciting opportunity for an enthusiastic and innovative individual to join the Associate Relations and Development team in our Hellaby office.

The Associate Relations and Development team act in an HR capacity for our contractor community, internally referred to as Associates. The role is extremely varied as the team has remit over all aspects of the contractor lifecycle.

Key Accountabilities:
The AA Relations Advisor will take some of the responsibilities detailed below depending on how tasks and projects are distributed in the new team.

Relations
- Be a key point of contact and advocate for the Associate workforce within Pearson
- Taking part in cross-departmental Customer Service initiatives in the development and retention of Associates.
- Supporting initiatives to increase diversity in our Associate workforce
- Supporting colleagues with succession planning and strategic recruitment for Associate roles
- Develop, support, plan and manage Associate engagement events or campaigns such as focus groups, roadshows, Senior Associate meetings and Associate conferences
- Supporting on the future working of technology projects to support our Associate community
- Review and communicate outcomes from the Associate performance management process
- Facilitate the appeals process
- Provide Assessment Managers with support, advice and facilitation on handling and investigating AA performance management concerns
- Managing and investigating conflict of interest concerns
- Support and facilitate the management and investigation of escalated Associate complaints
- Maintain tracking documentation and other records of activities as required for statistical purposes
- To undertake additional responsibilities as and when required and to assist with peak activity within the wider team including the management of small projects

Communication and Engagement
- Managing the production and distribution of mass communications to the Associate community through a number of different routes including the Associate newsletter and bespoke communications. This will involve advising on all aspects of communications includingwording, timing and content
- Maintaining and updating internal messaging e.g. The Associate Neo page.
- Responding to general queries from the Associates
- Maintaining register of AA queries and databank of electronic FAQs to support 1st line support Helpdesk colleagues

Learning and Development
- Working closely with relevant stakeholders to manage the design and delivery of Associate development events
- Managing and being the main point of contact for the learning platform Associate U. This will involve:

- liaison with the third-party developer of the platform
- managing and commissioning of new learning content
- advising and supporting internal teams on the development of existing and new learning content
- Managing a number of Associate related projects including the Senior Associate Development Programme, CPD offer, the External Quality Assurance accreditation programme in association with partner institutions, and any other programme, as appropriate whichfalls under the team’s remit

The Person

The successful applicant will be able to:

- provide a customer focused service
- communicate with influence
- work with others to achieve goals
- deliver on goals in a changing environment
- take a creative and innovative approach to work
- maximise potential in self and others.

Additional skills & attributes:

- Excellent written communication skills. (Essential)
- Strong presentation skills. (Essential)
- Experience of employee relations issues. (Desirable)
- Experience in a customer facing role (Essential)
- Experience in a HR role (Desirable)
- Experience of dealing with complex issues (Desirable)
- Good time management, responding within agreed timescales (Essential)
- Intermediate level Word, Excel, PowerPoint (Essential)
- Self-motivated and proactive individual (Essential)
- Ability to multitask and prioritise a number of projects (Essential)
- Team player (Essential)
- Good interpersonal skills and confidence in dealing with members of staff at all levels within the company (Essential)
- CIPD L3 or equivalent qualification (Desirable)

Working Pattern

Standard 37.5 hours a week, office hours, Monday - Friday but will be required to be flexible during busy periods including the p

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