![Bupa Care Homes](https://media.trabajo.org/img/noimg.jpg)
Digital Support Specialist
4 weeks ago
**Job Description**:
Customer Digital Support Adviser
Salford Quays, M50 3SP (with Hybrid working)
Salary is from £23K
Full time - 37.5 hours/week
Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
Role Overview
Responsibilities and activities:
- You will be identifying where errors in data or processes prevent members accessing Bupa's digital sites and apps.
- You'll handle queries from high priority customers and internal account management teams
- You'll log incidents to the IT Support Teams with clear, accurate information and ensure that members are kept up to date with progress towards resolution of their issues.
- You'll handle all customer enquiries via multiple channels, whilst utilising customer handling techniques to rescue customer engagement where the Bupa processes have failed. Fully investigating and resolving, all complaints.
- You'll educate customers on how to use their digital insurance technology and the functionality, seeking technical guidance as required and maintaining Bupa systems.
What you'll bring:
The role holder is expected to have the following experience:
- Previous experience of working in a digital customer services environment and demonstrates a strong customer focus.
- Ability to work with complexity and understand technical architecture of the Bupa Digital Propositions.
- Ability to tailor your approach to each customer through effective conversation and listening skills.
- Ability to combine talking and typing skills is essential.
- Excellent communication skills, including both telephone and letter writing skills, and the ability to deal effectively with multiple customers through different mediums
- PC literate with good knowledge of Windows based packages.
- Ability to handle queries in multiple channels with knowledge, confidence, maturity and tact.
- Flexibility to adapt your way of working within a changing environment.
- Ability to work on own initiative and make decisions within the protocols set down with minimum supervision.
- Good problem solving skills with the ability to present solutions to problems.
- Ability to work in target driven environment and achieve personal targets on a monthly basis
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
We are proud to announce that Bupa won two awards at the COVER Magazine Customer Care Awards. Including Best Health Insurance and Best Mental Health Support Service (Provider). We were also highly commended for the Best Marketing Team award.
Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically, you'll be eligible for:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan, life insurance and income protection
- Annual performance-based bonus, paid monthly
- Onsite gyms or local discounts where no onsite gym available
- Various family friendly benefits
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you've found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn't where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
-
Digital Support Specialist
2 weeks ago
Salford Quays, United Kingdom Bupa Full time**Digital Support Specialist** **Location: Bupa Place, Salford Quays** **Permanent contract** **Salary: Up to £23,500 DOE** **Full time** - We consider all types of flexibility, including locations, hours and working patterns. _ **We make health happen** At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents...
-
Digital Support Specialist
2 weeks ago
Salford Quays, United Kingdom Bupa Full timeDigital Support SpecialistSalford Quays, M50 3SP (with Hybrid working)Salary is £23,365.00 plus excellent benefits**Full time hours/week and start date is 17th July 2023Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where...
-
Digital Support Specialist
4 weeks ago
Salford Quays, United Kingdom Bupa Full time**Customer Digital Support Adviser** **Salford Quays, M50 3SP (with Hybrid working)** **Salary is from £23K** **Full time - 37.5 hours/week** **Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be...
-
Digital Support Specialist
2 weeks ago
Salford Quays, United Kingdom Bupa Full timeCustomer Digital Support AdviserSalford Quays, M50 3SP (with Hybrid working)Salary is from £23KFull time hours/weekHere you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by...
-
Digital Implementation Specialist
2 weeks ago
Salford Quays, United Kingdom Kairos Recruitment Group Full timeAre you a talented Digital Implementation Specialist looking for a new challenge? KRG have the perfect role for you in the vibrant city of Manchester! Join a dynamic creative agency on a Hybrid basis as a Digital Implementation Specialist and take your career to new heights. **Key Qualifications** - 3 years of experience in implementing and managing Google...
-
Digital Support Specialist
1 month ago
Salford, United Kingdom Bupa Global Full timeDigital Support Specialist **Job Description**: **Digital Support Specialist** **Location: Bupa Place, Salford Quays** **Permanent contract** **Salary: Up to £23,500 DOE** **Full time** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** At Bupa, we're passionate about technology. With...
-
Digital Support Team Leader
2 weeks ago
Salford Quays, United Kingdom Bupa Full timeService Team Manager - Digital Support TeamSalford Quays, M50 3SPFull Time (37.5 hours)This is a Permanent positionStarting salary is from £29KAbout the job area:As we progress on our digital transformation journey, the digital help and support we provide to our customers is now more important than ever. Our Digital Support team play a really important role...
-
Digital Support Specialist
3 weeks ago
Salford, United Kingdom Bupa Global Full timeDigital Support Specialist **Job Description**: **Customer Digital Support Advisor** **Salford Quays, M50 3SP (with Hybrid working)** **Salary is £23,520** **Full time - 37. 5 hours/week** **We make health happen.** We're a team that's passionate about leading the healthcare insurance market and improving wellbeing for all. We take immense pride in...
-
1st Line Support Specialist
3 weeks ago
Salford Quays, United Kingdom Bupa Full time1st line Support Specialist - Salford Quays M50 3SP - Hybrid working - Permanent - Salary: Up to £23,000 + Fantastic Benefits - Full time 37.5hrs - Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be...
-
Specialist Support Professional
4 weeks ago
Salford, United Kingdom Beacon Support Full timeBeacon Support Ltd. are recruiting for a Specialist Support Professional - Deaf (SSP-D) to work with Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students’ educational experiences. **Benefits**: - £30 - £40 per hour, plus a generous holiday entitlement - Thorough induction...
-
Digital Systems Administrator
2 weeks ago
Salford Quays, United Kingdom Bupa Full time**Digital System Administrator** **Manchester (M50 3SP) / Hybrid working options (up to 3/4 days WFH)** **12 Month FTC - Full time 37.5hours** **£25,000 - £31,500 depending on experience and fantastic benefits** - We consider all types of flexibility, including locations, hours and working patterns. _ At Bupa, we’re passionate about technology. With...
-
Head of Digital Healthcare
3 weeks ago
Salford Quays, United Kingdom Bupa Full time**Head of Digital Healthcare** **Flexible Location - Manchester, London or Staines** **Hybrid working options** **Permanent role** **Competitive salary, plus bonus and car allowance** **Full Time - 37.5 hours** **Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we...
-
Learning Specialist
3 weeks ago
Salford Quays, United Kingdom TalkTalk Full timeLearning Specialist Learning and Development isn’t just a job for you it’s something that you are actually passionate about; finding innovative learning solutions for your audience is what you want to be recognised for. You understand that learning is changing. How we learn, the mediums we use as our digital world advances, the information we consume...
-
Learning Specialist
3 weeks ago
Salford Quays, United Kingdom TalkTalk Full timeLearning Specialist Learning and Development isn’t just a job for you it’s something that you are actually passionate about; finding innovative learning solutions for your audience is what you want to be recognised for. You understand that learning is changing. How we learn, the mediums we use as our digital world advances, the information we consume...
-
Junior Digital Producer
2 weeks ago
Salford Quays, United Kingdom TalkTalk Full timeDo you have digital experience including PPC, SEO and Google Analytics? Do you have a keen eye for detail an interest or some experience within creating content? The quality of the content on our website is critical to the success of TalkTalk’s digital journeys. The Junior Digital Producer will be the go-to person for digital content and will take on...
-
Digital Product Owner
2 months ago
Salford Quays, United Kingdom TalkTalk Full timeAbout our team We are the digital experience team, responsible for all our online journeys for our new acquisition and upgrade channels. It's our job to define and develop end to end customer journeys for all products across our sales channels. Working with our agile squads we develop and deliver changes to support our exciting growth strategy. We are a...
-
Digital Product Owner
2 weeks ago
Salford Quays, United Kingdom TalkTalk Full timeAbout our teamWe are the digital experience team, responsible for all our online journeys for our new acquisition and upgrade channels. It's our job to define and develop end to end customer journeys for all products across our sales channels. Working with our agile squads we develop and deliver changes to support our exciting growth strategy. We are a group...
-
Digital Product Owner
3 weeks ago
Salford Quays, United Kingdom Bupa Full time**Digital Product Owner/Product Manager** **Salford Quays, Manchester or Angel Court, London** **Hybrid working** **Competitive salary - **depending on experience.** **Full time 37.5 hours per week **We make health happen** At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the...
-
Communication and Knowledge Specialist
2 weeks ago
Salford Quays, United Kingdom TalkTalk Full timeThe communication and Knowledge Specialist is a key role ensuring our system, processes and policies. Creation and ongoing management of our knowledge base delivering the needs of our agents to ensure they provide a great customer experience. Delivering all process / policy changes ensuring we drive our customers to our digital platforms, aligning to our...
-
Sales Support Specialist
1 month ago
Salford Quays, United Kingdom Danaher Full timeWe recognize that people come with a wealth of experience and talent beyond just the requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our...