Digital Systems Administrator

2 weeks ago

Salford Quays, United Kingdom Bupa Full time

**Digital System Administrator**

**Manchester (M50 3SP) / Hybrid working options (up to 3/4 days WFH)**

**12 Month FTC - Full time 37.5hours**

**£25,000 - £31,500 depending on experience and fantastic benefits**
- We consider all types of flexibility, including locations, hours and working patterns. _

At Bupa, we’re passionate about technology. With colleagues, customers, patients, and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

**Role Overview**

The Digital Systems Administrator will be a key contributor on the Digital Delivery within the People Operations team who are a strategic team focused on creating a simple, integrated, and digital experience for our people, and real time data & insight about our people.

The Digital System Administrator is the perfect opportunity to build a career within a technology driven HR function. The purpose of this role is to provide internal administration and support services, across Bupa’s self-service technology, supporting a broad range of HR and learning topics throughout the Employee Lifecycle.

**What you’ll do**:

- Support our internal customers through multiple digital platforms (Workvivo, Docebo and ServiceNow), ensuring that service excellence is at the heart of everything we do.
- Ensure that all the digital content updates (and related activity) are completed, wherever possible within the agreed timescales and Service Level Agreements, whilst maintain accuracy.
- Coach managers and employees on how to self-serve within a variety of systems while helping them with their support enquiry.
- See all feedback as constructive and seeks to make improvements to ensure that their own quality and service is delivered in accordance with customer and manager expectations.
- Be the main point of contact for users of digital platforms in relation to a broad range of queries.
- Define, document, communicate and maintain digital content process and procedures.
- Log and track escalated support queries and work closely with our internal support teams, ensuring that a timely resolution is met for the customer.
- Form relationships across all Bupa functions, gaining insight into their daily operating models and understanding their challenges working together to find a first-time resolution where possible.
- Provide support, help and guidance for users accessing HR support systems with any challenges or difficulties that they might have.
- Proactively encourage the use of self-serve technology throughout the organisation.
- Work with your colleagues, management, and wider teams to promote a continuous improvement culture, to improve processes and ways of working which benefit the website, team, customer, and business.
- Work with our development partners to ensure that the digital platforms can be accurately maintained and developed, preventing unnecessary risk to the business.
- Maintain the integrity of the content and data held within our self-serve tools and associated analytics engine (Adobe Analytics).

**What you’ll bring**:

- Well-developed communication skills, with a high proficiency in written English and ability to build strong stakeholder relationships.
- Ability to effectively prioritise tasks in order to meet pre agreed timescales, deadlines, and performance standards.
- Be able to understand the impact of actions / decisions on both the business and customers by adopting a calm and professional manner at all times.
- Ability to identify problems and know when to refer to the Digital Delivery Manager or escalate to other support functions.
- Understanding of customer needs
- Understand of what makes a good ‘user experience’ when using systems and websites.
- Be able to assimilate facts objectively.
- A strong sense of team and passion for collaborating with others to deliver an outcome.

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Upon joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Fixed Term benefits allowance
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

**Why Bupa?**

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, carin

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