Ward Administrator
3 weeks ago
You will need to accommodate the working hours required. Shift patterns will vary between the hours of 7:00am - 20:00pm 8 hour shifts between those opening hours.
At Spire Cambridge Lea Hospital, we provide comprehensive diagnostic services and treatments in a comfortable and relaxed private hospital environment. You can get fast access to consultants who are experts in their field and can provide you with personalised treatments, all in a safe environment.
Based on the reception desk for our Wards your role will involve greeting all patients and visitors, admitting patients and completing discharges. You will ensure medical records are received and provide administrative support to our Nurses. You will answer incoming calls to the department and assist with bed allocation and management as you provide a comprehensive administrative support function to the department
**Duties and responsibilities
- Answering incoming calls.
- Fully flexible to action work in all areas of the department.
- To be competent in the use of the booking systems, outlook calendars and all Spire computer / administrative processes.
- Actively participating in the promotion of good communication throughout the working environment
- To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates in line with Information governance, Data Protection and GDPR.
- To present a professional, smart image at all times, ensuring adherence to hospital uniform policy.
- Undertake any other tasks that reasonably fall within the general nature and level of responsibility for this post
- **Who we're looking for**
- Experience working in customer service, ideally with administration
- Excellent telephone manner - will be dealing with a great deal of calls coming through from patients.
- High level of customer service experience is essential.
- Excellent verbal and written communication skills
- Ability to cope working in a fast-paced environment
- The flexibility to work on our rota as required
- You will need a passion for customer service and be someone who takes pride in what they do
**Benefits**
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
**Please see the attached benefits leaflet for more information.**
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
**Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.**
About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We’re committed to looking after people, both patients and staff. Join us, and you’ll receive a warm welcome.
**Who are we?**:
- A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
About the Team: At Spire Cambridge Lea Hospital, we provide comprehensive diagnostic services and treatments in a comfortable and relaxed private hospital environment. You can get fast access to consultants who are experts in their field and can provide you with personalised treatments, all in a safe environment.
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