Head of Housing and Community Services

2 weeks ago

London, United Kingdom Christian Action Housing Full time

**Head of Housing and Community Services**

**Location**: Enfield, Hybrid Working

**Salary**: £ 60,000 - £70,000 **Hours**: 37.5

**Reporting to**: Director of Operations

Christian Action Housing Association is proud to be a local landlord providing homes and services across the North and East London region, managing around 1600 homes. We manage mixed tenure housing stock, including independent living and the provision of supported housing accommodation and services for young people.

We are a diverse, fun and friendly team whose mission is to provide high quality and affordable housing, support and services to those in housing need.

Following a restructure in the Housing and Community Services Team an exciting opportunity has arisen to lead the rewarding and busy department.

Some of the core responsibilities of the role will include:

- To provide leadership and hold strategic and operational responsibility for the performance and delivery of CAHA’s Housing and Community service, including a mixed tenure housing management, independent living and supported housing services.
- To ensure delivery of high levels of satisfaction across all managed services and tenures, ensuring performance standards meet all current KPI’s and regulatory requirements, i.e. Tenant Satisfaction Measures.
- To be accountable for development and implementation of broad range of opportunities for tenant engagement, in collaboration with colleagues and Resident Involvement Manager.
- Works with the Operations Director to ensure CAHA meets all current Consumer Standards and customers have a voice in shaping and scrutinising our services.
- To develop and grow high-quality, cost effective services that meet the needs within our communities and where possible exceed regulatory standards.
- Develop and maintain a high performance and positive operational staff culture, keeping abreast of good practice and relevant training to ensure continuous improvement.
- For a full understanding of the requirements of this role, please look at the job profile._

**What we are offering**
- 25 days holiday plus bank holidays (pro rata)
- Health care cashback scheme
- Generous pension scheme
- Employee assistance programme including free counselling and legal advice
- A supportive and friendly working environment
- Some flexibility with days and hours worked

Christian Action Housing is a ‘Disability Confident Employer’, we are committed to making our recruitment process open and fair, and we will work with individuals with a disability to make our roles accessible wherever possible. We welcome and embrace those from all faiths and none. We are an anti-racism organisation and have a zero tolerance on racism and all forms of bigotry.

**Application Closing Date: Thursday 29th February 2024.**

**Interviews will be held on Tuesday 12th March (you will not be contacted before Tuesday 5th March)

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