Dental Receptionist

4 weeks ago

Chelmsford, United Kingdom A F Clough LTD Full time

Sharrow & Advent Dental Practice are both well-established mixed NHS and private dental practices, with eight chairs on site and Sharrow and five chairs on site at Advent. We are looking for a two full time (one at each site) professional, capable call handler/receptionists to assist with patient bookings across all 3 of the practices.

Advent and Sharrow are within a 5 minute walk from each other on Moulsham Street, Chelmsford, whilst our other sister practice Springfield Dental Care is located in North Springfield.

**Requirements**:

- Excellent reading, writing and oral proficiency in the English language;
- Excellent communication skills;
- Pleasant and patient manner with people and good understanding of what represents a positive customer/patient experience;
- Ability to multi-task - manning the phone while handling check-ins and payments;
- Resilience;
- Handles pressure of a fast-paced environment;
- Computer literate and capable of acquiring new skills and working with new software systems;
- Professional appearance;
- Attention to detail;
- Managing the private dentists diaries, including ensuring letters are written and sent as and when necessary.
- Manage treatment plans in the clinical software
- Follow up on enquiries

We firmly believe that this first interaction with the practice, whether it is over the phone or face-to-face, is essential to project a positive image of our practice.

Working hours are Monday-Friday from 08:00-17:45, with occasional weekends/bank holidays from 09:00-12:00.

We look forward to hearing from you.

**Job Types**: Full-time, Permanent

**Salary**: From £11.50 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

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