Front Office Receptionist

4 weeks ago

London, United Kingdom The Westminster London-Curio Collection by Hilton Full time

We are currently looking for a **Front Office Receptionist**, at The Westminster London, Curio Collection by Hilton. You will part of the Front of House team,and will assist in delivering high standards of services to all hotel guests. This position would suit someone who has a passion to work in a fast-paced busy environment, who is also self-motivated and enjoys working in a team.

The Westminster London, Curio Collection by Hilton is situated in the vibrant heart of Westminster overlooking the River Thames and within easy reach of the Houses of Parliament, the London Eye, Tate Britain, London's Theatre District and the Square Mile, our hotel helps you make the most of your time in Britain's capital

When hiring new employees, we look for people with a passion for food, hospitality, and a desire to learn. Personality and Passion are what drive our company forward.

Our mission is to be the BEST in every market that we operate, by delivering exception and unforgettable guest experience to EVERY GUEST, EVERY TIME.

**What will I be doing?**

As a Front Office Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. A Front Office Receptionist you will contribute to the first impressions for our Guests and, therefore, must perform the following tasks to the highest standards:

- Carry out Guest queries in a timely and efficient manner
- Ensure an efficient and excellent experience for our Guests
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests
- Demonstrate a high level of customer service at all times
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

**What are we looking for?**

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Excellent Communication skills both verbal and written
- Demonstrate excellent team building with other hotel departments
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Previous experience in Onq desirable

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

**Job Types**: Full-time, Permanent, Graduate, Internship
Contract length: 12 months

Pay: £19,760.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

Work Location: In person

Reference ID: FOH 2024

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