Hotel Receptionist

4 months ago

Keswick, United Kingdom Borrowdale Gates Hotel Full time

Excellent opportunity to work in a 32 bedroom country-house hotel in the Borrowdale Valley, Lake District. Two AA Rosette award-winning kitchen.

Straight shift pattern, with some weekends off

Please note, there is no accommodation available for this role.

The main purpose of this job is to provide excellent guest service, to maintain high standards of hygiene,
- Welcome and greet guests
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest’s payment method
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room booking
- Compute all guest billing, accurately posting charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Close guest accounts and check guests out
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Maintain a neat and orderly front desk and reception area
- Standards and Quality service
- Monitoring and maintaining a close relationship with the other departments to ensure customers receive the best possible service
- Be committed to training courses and meetings scheduled for you
- Work closely with other departments and ensure guest expectations are reached and exceeded
- Be prepared to carry out reasonable duties asked of you by your Senior Manager
- Give feed back to your General Manager regarding any items that you feel can be changed or improved
- To communicate in a professional and friendly manner with guests and staff alike at all times

**Salary**: From £12.00 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Tips

Work Location: In person

Reference ID: BGH2

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