Administration - Business Support Expert

4 weeks ago


Remote, United Kingdom ControlExpert UK ltd Full time

**JOB DESCRIPTION**

**Job Title**:
Business Support Expert

**Department/Location**:
Home based

**Job Type**:
Full Time

**Reports to**:
Line Manager

**Staff Responsibilities**:
**N/A**

**Summary of Position**:
The Engineering Support Administrator will be responsible for the day-to
- day management ofengineering cases for Control€xpert UK Ltd. Theindividual

will work as part of the Business Support team butmust demonstrate ability to work under their owninitiative.

**Hours of work**:
9.00 am to 5.00 pm, Monday to Friday

**Main Duties/Responsibilities**
- Liaise with insurance carrier, claims teams to ensure optimal operational performance at all times.
- Engage with bodyshops to secure detailed estimate and image data needed for evaluation.
- Assist customers to secure critical information required to support the engineering team.
- Completing claim authorisation instructions following engineer approval.
- Provide efficient and effective instructions following engineer approval.
- Provide key role involvement in the delivery of ControlExpert UK projects and onboarding of new customers.
- Management of total loss case files including processing payments on the ControlExpert platform.
- Tracking case progress, managing any complaint resolution need and implementing escalation procedures within pre-determined KPI's
- Reporting to claims teams, customers and repairers on job progress and completion.
- Finance invoice creation and reconciliation.
- Maintain and update company systems to comply with internal guidelines.
- Undertake general office administration duties as and when required and contribute to a positive and supportive team culture.
- Perform other duties as required to ensure an effective service is delivered to our customers.

**Person Profile**

**Essential requirements**
- Strong IT skills. e.g. Microsoft office (Word, Excel, Powerpoint and Outlook)
- Demonstrate previous experience in similar role or have proven strong administration competencies.
- Previous experience of being successful in a busy environment.
- Excellent telephone manner with strong analytical, communication and interpersonal skills.
- Hands-on approach, with a can-do attitude.
- Ability to prioritise, demonstrating first class organisational and time management skills.
- Excellent attention to detail, with the ability to work accurately in a busy and demanding environment.
- Self motivated, with the ability to work proactively using own initiative.
- An innovative and positively inquisitive outlook.
- Committed to learning and development
- Ability to work in accordance with group / company standards and culture.

**Highly desirable**
- Previous insurance industry experience and knowledge of claim / repair processes and dynamics.
- Experience in working with administration software platforms.

**Salary**: From £23,625.00 per year

**Benefits**:

- Casual dress
- Company pension
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: Remote

Reference ID: CEBS13042023



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